Reservation Agent

Four Seasons Hotels and Resorts • Whistler, BC

1d • CA$26 - CA$28 • Onsite

About The Position

Join our dynamic, diverse team at Four Seasons Resort & Residences Whistler as a Full-Time Reservations Agent. Our work environment pairs a strong commitment to excellent service and authentic experiences with an emphasis on creativity and innovation. We are looking for someone with excitement and dedication in serving our guests. Satisfying our guests depends on the united efforts of many; we are most effective when we work together cooperatively, respecting each other’s contribution and importance.

Requirements

• 1-2 years working in hotels or customer service.
• Must have excellent verbal and written skills in English.
• Strong phone skills needed.
• Excellent commitment to service and teamwork.
• Great attention to detail and the ability to work in a fast-paced environment.
• Valid work authorization for Canada.

Nice To Haves

• Previous experience with Opera PMS preferred.

Responsibilities

• Capture sales from in-coming reservations calls, coordinate details of each reservation, and complete internal reservation forms.
• Run daily reports for department, operational departments, Sales & Marketing, General Manager, and Department Head.
• Process internal reservations, management reservations, reservations from the Central Reservations Office, employee complementary room request, group blocks travel agent discount.
• Handle guest complaints in accordance with policy.
• Process WRO, Trust, Internal Reservations, and FIT reservations.
• Call to confirm and/or guarantee non-guaranteed reservations and clear waitlisted reservations.
• Run appropriate reports checking for special requests and hard blocking any rooms that are not hard blocked for special requests. Inform Manager of any Special Attention and VIP guests. Obtain arrival times for VIPs or Special Attention guests.
• Monitor Front Desk reservations made the night prior and address any reoccurring issues.
• Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guests’ arrival.

Benefits

• $26.10 to $27.65 per hour
• Affordable staff accommodation located in scenic Whistler
• Leisure benefit with your choice of a seasonal ski pass or winter leisure allowance
• Medical and Dental benefits
• Complimentary meal provided every shift in our staff cafeteria
• Paid time off; vacation days and additional floating holidays per year
• Excellent training and development programs and employee recognition events
• Exclusive discount and travel programs with Four Seasons worldwide

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed