Reservation Agent @ Wild Spring Dunes

Mount Enterprise, TX

3d•Onsite

About The Position

Wild Spring Dunes will be a public golf resort and refuge with world-class golf, accommodations, and homesites. Two courses are routed with plans established for a short course and practice center. Set on over 2,400 sandy, secluded acres, here you will find dramatic elevation changes that highlight four distinct and diverse ecosystems: towering pines and hardwood forest, open, grassy meadows, rolling hills, and steep ravines carved by spring-fed creeks that crawl through the secluded site. Wild Spring Dunes is an escape, a destination, a place to come together in community – a home for golf and wilderness lovers alike. The Wild Spring Dunes team works together to create experiences of a lifetime by asking questions and sharing ideas. With authenticity and a hard-working attitude, Wild Spring Dunes helps guide guests through an immersive experience in Wisconsin's natural beauty and away from the demands of daily life.

Requirements

High school diploma required
Clear communication and a professional, approachable way of working with guests and teammates
Attention to detail, organization, and follow through
Ability to manage multiple priorities and stay focused during busy times
Comfort working through questions, solving problems, and making decisions
Familiarity with Microsoft Office, including Outlook, Word, and Excel
Willingness to learn reservation systems such as Agilysys and other resort tools
Comfort working with numbers and reservation details
A professional presence in how you communicate and represent the resort
Flexibility to work evenings and weekends as needed

Nice To Haves

college degree preferred
Experience in hospitality, golf, or a reservations environment is helpful

Responsibilities

Plan and coordinate golf, lodging, dining, and other experiences, making sure every detail is clear, accurate, and set up to carry through once the guest arrives.
Book golf, lodging, dining, and other resort experiences by phone, email, and in person
Provide clear, accurate information about the property, offerings, and policies
Answer and direct calls using a multi-line phone system, supporting both future and in house guests
Build and maintain guest profiles and reservation details
Review reservations to ensure accuracy and completeness
Complete follow up and reservation documentation in a timely and consistent way
Support Group Reservations and assist the Front Desk when needed
Stay familiar with the property, including courses, lodging, dining, and surrounding area
Assist with data entry and administrative tasks as needed
Identify opportunities to improve accuracy and efficiency within the process
Additional duties as assigned