Reservation Agent

HR_RH • Whistler, BC

10d • CA$22 • Onsite

About The Position

The Reservation Agent will be responsible for offering a warm, friendly, and professional welcome to guests over the phone, creating a comfortable environment, and selling and promoting the services and products offered by the Scandinave Spa Whistler. This role requires maintaining a prompt, professional, and sales-focused phone manner, clearly and confidently communicating the value of services and products, and responding to voice messages, emails, and messages promptly. The agent will make reservations with accuracy and efficiency, proactively identify guest needs, offer appropriate services, upgrades, or packages, and report on revenue-generating activities. A key aspect of the role is to maintain an attitude that meets and exceeds spa standards, use Zenoti for processing reservations, gift cards, and packages, and demonstrate strong written and verbal communication skills. The agent will also maintain up-to-date knowledge of promotions, support group inquiries, assist in daily operations, ensure coverage of the Massage Pavilion Check-in desk, and perform other tasks as requested for the smooth and efficient function of the spa.

Requirements

• Previous customer service experience in call center preferred
• Proficient with Microsoft Word, Excel and Outlook
• Energetic and positive team player
• Excellent verbal and written communication
• Proactive, creative problem-solving skills with an ability to remain calm and professional at all times
• Clear criminal record check
• Available to work flexible hours, including evenings and weekends

Responsibilities

• Respond to calls received by Scandinave Spa Whistler as per spa standards
• Maintain a prompt, professional, and sales-focused phone manner
• Clearly and confidently communicate the value of our Thermal Journey, Massage Services, and spa products to help guests make informed booking decisions
• Respond to voice messages, emails, and messages in a prompt, professional, and sales-focused manner
• Make reservations with accuracy and efficiency, ensuring guest preferences are recorded and communicated clearly
• Proactively identify guest needs and offer appropriate services, upgrades, or packages to enhance their experience and maximize revenue
• Report on revenue-generating activities
• Maintain an attitude that meets and exceeds the standards set by the Scandinave Spa Whistler
• Complete tasks assigned by the Team Lead on duty
• Use Zenoti to process reservations, gift cards, and packages with precision and attention to detail
• Demonstrate strong written and verbal communication skills in all guest and team interactions
• Maintain an up-to-date knowledge of current and upcoming promotions, packages, and seasonal offerings
• Support group inquiries and bookings according to the Sales and Marketing Team direction
• Complete assigned tasks from the Team Lead and assist in maintaining smooth daily operations
• Ensure coverage of the Massage Pavilion Check-in desk throughout the day to ensure the smooth running of the massage services
• All other tasks requested of you for the smooth and efficient function of the Scandinave Spa Whistler

Benefits

• Complimentary thermal baths membership for yourself
• Extended Health Benefits after 9 months (full-time only)
• Massage Discounts of up to 35%
• Food and beverage discounts for onsite café of 25%
• Winter Whistler Blackcomb Spirit Pass or Wellness Program (full-time only)
• Complimentary thermal baths membership for one friend, after 3 months (full-time only)
• Corporate discount vouchers for friends and family visiting Scandinave Spa
• Staff accommodation, based on availability (full-time only)
• Flexible Schedule

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed