Reseller Operations Specialist (Marketplace & Wholesale)

Zoro•Chicago, IL

1d•$59,300 - $98,800•Hybrid

About The Position

The Reseller Operations Specialist supports the growth, lifecycle management, and operational success of Zoro’s Marketplace and Wholesale Reseller programs. This role is responsible for identifying and onboarding reseller prospects, supporting partner relationships throughout the reseller lifecycle, and ensuring operational excellence and program compliance. The expected outcome is sustainable program growth, strong partner engagement, proactive program governance, and scalable reseller operations that align with Zoro’s business objectives.

Requirements

2+ years of experience in customer support, account management, sales operations, partner management, program coordination, or related fields
Strong communication and relationship management skills with a customer-first and customer-curious mindset
Ability to identify and engage prospective partners while supporting long-term relationship management
Highly organized with strong attention to detail and ability to manage multiple priorities
Process-oriented thinker with strong problem-solving and operational skills

Nice To Haves

Experience in B2B ecommerce, distribution, reseller programs, wholesale operations, or marketplace environments preferred
Familiarity with ERP systems, ticketing platforms, procurement systems, or ecommerce tools preferred
Exposure to ecommerce marketplaces such as Amazon or Walmart and understanding of seller operations or compliance is a plus

Responsibilities

Identify, qualify, and support prospective reseller and wholesale partners by guiding prospects through onboarding, program requirements, and activation processes.
Manage the reseller partner lifecycle from onboarding through ongoing operational support, engagement, compliance monitoring, and offboarding activities as needed.
Serve as a primary point of contact for reseller and wholesale partners, resolving account, order, documentation, product feed, and operational inquiries in a timely and professional manner.
Build and maintain strong partner relationships through proactive communication, issue resolution, and a customer-curious approach that supports partner satisfaction and long-term program participation.
Monitor reseller program compliance and governance standards, including return rate requirements, approved use of product feed data versus website scraping, fulfillment standards, and marketplace-related risks, escalating issues to appropriate stakeholders when necessary.
Coordinate cross-functionally with Legal, Customer Service, Category Management, and Technology teams to resolve partner issues, support program initiatives, and improve operational processes and scalability.
Maintain accurate partner records, develop and update program documentation and onboarding resources, and identify opportunities to improve workflows, partner experience, and operational efficiency.

Benefits

Medical, dental, vision, and life insurance plans with coverage starting on day one of employment
Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.
Access to adoption assistance program
6 free sessions each year with a licensed therapist and Wellhub portal membership to support your mental and emotional wellbeing
At least 18 paid time off days annually for full-time employees
6 company holidays per year
6% company contribution to a 401K Retirement Savings Plan each pay period, no employee contribution required
Tuition reimbursement
Student loan refinancing and access to financial counseling, education, and tools
Charitable Gift Program - match gift to an eligible educational, cultural, community health, and human service organizations
Employee discounts and admission to various civic and cultural institutions around Chicago
Coffee bar, beer on tap, unlimited snacks, access to the onsite gym, and incredible city skyline views