(Hybrid) Research Systems Analyst – WVU Cancer Institute Clinical Research Unit

West Virginia University•West Virginia, WV

10d•Hybrid

About The Position

The Research Systems Analyst supports clinical research systems used by the WVU Cancer Institute Clinical Research Unit (WVUCI CRU) and affiliated sites. The role assists with administration, maintenance, and daily operation of clinical research applications, including OnCore®, eReg, Analytics, EDC, and future systems. It serves as a resource for research staff by providing user support, maintaining system data and documentation, assisting with training, and supporting clinical research operations and compliance activities.

Requirements

Bachelor’s degree in Health Sciences, Information Systems, Computer Science, Business, or a related field.
A minimum of two years of experience in clinical research, healthcare operations, information systems support, or a related area; equivalent combinations of related education and/or experience will be considered.
Basic knowledge of clinical research and healthcare operations.
Ability to learn and support clinical research software applications.
Familiarity with GCP, HIPAA, FDA, and IRB requirements, or the ability to learn through training.
Proficiency with Microsoft Office applications.
Strong organizational, communication, customer service, and problem-solving skills.
Ability to manage multiple priorities and work effectively with technical and non-technical users.
Attention to detail and ability to maintain accurate records and documentation.
All qualifications must be met by the time of employment.

Responsibilities

Assist with the administration and maintenance of clinical research systems.
Support testing, validation, and implementation of system upgrades and enhancements.
Manage user accounts, security access, and system-related documentation in accordance with established procedures.
Provide first-level support and troubleshooting for research staff and system users.
Develop and maintain training materials, job aids, and user documentation.
Perform data entry, data maintenance, and routine data quality reviews.
Assist research staff with study calendars, forms, templates, and system configuration activities.
Generate routine reports and assist users with reporting needs.
Communicate system issues and enhancement requests to vendors, IT teams, and leadership as appropriate.
Maintain sponsor, staff, institutional, and study records within research applications.
Assist with maintenance of SharePoint sites, shared drives, and other electronic resources.
Support technology onboarding activities for new employees.
Provide basic support for Microsoft Office applications and common hardware or network issues.
Participate in meetings, training activities, and quality improvement initiatives.
Maintain knowledge of clinical research systems, policies, and applicable regulatory requirements.