Research Survey Interviewer

HealthPartners•Bloomington, MN

1d•$17 - $26•Remote

About The Position

HealthPartners is hiring for a full-time Research Survey Interviewer. This role provides support to research and evaluation projects by assisting research teams and Center for Evaluation and Survey Research staff to gather information through telephone or mailed surveys, prepare mailings, maintain and update project databases, schedule research procedures, assist with one-on-one and group visits, assist with adherence activities, contact study participants and facilitate progress of study functions. The Research Technician/survey specialist will need to be comfortable calling potential research participants to introduce study and survey opportunities for a large portion of their workday. They will also need to satisfy the requirements of multiple study investigators/project managers or Center for Evaluation and Survey Research team members in delivering quality products within required deadlines. The role requires someone who is very well organized, accurate, and able to work within short deadlines, and must follow publication, proposal and project guidelines accurately and consistently. The Research Technician is expected to take the initiative on all job accountabilities with the support and consultation of the Research Investigators, Project Coordinators, Project Managers, RPMO Supervisors, or Center for Evaluation and Survey Research Supervisors.

Requirements

High School Diploma or equivalent
Exceptional communication and customer service skills
Attention to detail
Strong organizational skills
Ability to establish and maintain effective relationships with project staff and participants
Ability to adapt to shifting priorities; Must demonstrate flexibility and judgment to handle unforeseen situations that may arise
Ability to work with minimal supervision
Strong computer experience

Nice To Haves

Associates Degree in a social science or health related field
One year research experience; Knowledge of research methodology
Experience with Microsoft Word and Excel
Experience with REDCap or other data collection programs
Experience with Epic scheduling
Experience making telephone calls to clients, patients or members

Responsibilities

Interviews participants via phone following prescribed scripts and protocols
Enters screening information to database.
Schedules research procedures and informs staff.
Prepares for one-on-one and group participant appointments (prepares meeting room, assembles documentation forms, checklists, lab materials, etc.).
Facilitates appointments (collects forms, administers questionnaires, performs research procedures and measurements, schedules future appointments).
Enters appointment information into database.
Assists in preparation of mailed surveys.
Prepares, mails and tracks communication as required.
Maintains and follows timelines for project completion.
Maintains and updates project documentation.
Informs project team of participant experience and identifies improvement opportunities for data collection and recruitments.
Assists with adherence activities.
Supplies data for reports.
Performs other duties as required.