Research Survey Interviewer
HealthPartners•Bloomington, MN
•Remote
About The Position
HealthPartners is hiring for a full-time Research Survey Interviewer. This role provides support to research and evaluation projects by assisting research teams and Center for Evaluation and Survey Research staff to gather information through telephone or mailed surveys, prepare mailings, maintain and update project databases, schedule research procedures, assist with one-on-one and group visits, assist with adherence activities, contact study participants and facilitate progress of study functions.
Requirements
- High School Diploma or equivalent
- Exceptional communication and customer service skills
- Attention to detail
- Strong organizational skills
- Ability to establish and maintain effective relationships with project staff and participants
- Ability to adapt to shifting priorities; Must demonstrate flexibility and judgment to handle unforeseen situations that may arise
- Ability to work with minimal supervision
- Strong computer experience
Nice To Haves
- Associates Degree in a social science or health related field
- One year research experience
- Knowledge of research methodology
- Experience with Microsoft Word and Excel
- Experience with REDCap or other data collection programs
- Experience with Epic scheduling
- Experience making telephone calls to clients, patients or members
Responsibilities
- Interviews participants via phone following prescribed scripts and protocols
- Enters screening information to database.
- Schedules research procedures and informs staff.
- Prepares for one-on-one and group participant appointments (prepares meeting room, assembles documentation forms, checklists, lab materials, etc.).
- Facilitates appointments (collects forms, administers questionnaires, performs research procedures and measurements, schedules future appointments).
- Enters appointment information into database.
- Assists in preparation of mailed surveys.
- Prepares, mails and tracks communication as required.
- Maintains and follows timelines for project completion.
- Maintains and updates project documentation.
- Informs project team of participant experience and identifies improvement opportunities for data collection and recruitments.
- Assists with adherence activities.
- Supplies data for reports.
- Performs other duties as required.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
