Research Resource Coordinator II

Children’s Hospital of Philadelphia•Philadelphia, PA

2d•Onsite

About The Position

This role supports the day-to-day operations of the IRB Office, providing excellent customer service to the research community, IRB committee members, and IRB Office staff. The position serves as an information conduit between the IRB Office, IRB committee members, and investigators, sharing information and supporting the submission of materials. The role assists with coordinating seminars, scheduling meetings, making travel arrangements, and providing broad support for IRB committee members, IRB office staff, and investigators. Additionally, this role assists in providing guidance and training to Resource Coordinator I staff and supports the IRB electronic management system (eIRB) functionality, improvements, and maintenance, coordinating and leading eIRB education and training for the research community.

Requirements

High School Diploma / GED - Required
At least three (3) years of research, coordination or administrative experience - Required
Basic knowledge of medical terminology and protocols (Required proficiency)
Basic knowledge of HIPAA regulations (Required proficiency)
Intermediate proficiency with electronic medical record software (EPIC) (Required proficiency)
Advanced proficiency with word processing software (Word) (Required proficiency)
Intermediate proficiency with presentation software (PowerPoint) (Required proficiency)
Intermediate proficiency with spreadsheet software (Excel) (Required proficiency)
Excellent verbal and written communications skills (Required proficiency)
Excellent customer service skills (Required proficiency)
Excellent interpersonal skills (Required proficiency)
Strong time management skills (Required proficiency)
Strong organizational skills (Required proficiency)
Solid conflict resolution skills (Required proficiency)
Ability to work independently with minimal supervision (Required proficiency)
Ability to maintain confidentiality and professionalism (Required proficiency)
Ability to collaborate with stakeholders at all levels (Required proficiency)

Nice To Haves

Bachelor's Degree - Preferred
At least five (5) years of research, coordination or administrative experience - Preferred
At least three (3) years of experience in a healthcare related environment - Preferred
At least two (2) years of IRB, research administration, clinical research, human subject protection, regulatory compliance, or research experience - Preferred

Responsibilities

Coordinating IRB meetings, including IRB committee member attendance, conference rooms, catering, technical support and additional logistical issues.
Supporting general office needs, including but not limited to answering phones, answering email, managing and ordering supplies, placing maintenance and technology-related requests, managing committee member availability, scheduling IRB Office and committee meetings, scheduling and managing IRB Office Hours, and assisting IRB leadership with the submission of required information when appropriate.
Maintaining and ensuring retention of all required IRB records, communications, and other documents (paper and electronic), including but not limited to IRB determinations for studies, minutes for office meetings, confidentiality agreements and IRB member files.
Assisting with the developing and maintenance of the IRB Front Office manual.
Training, providing guidance, and providing feedback to Resource Coordinator I (RCI) staff members.
Conducting administrative reviews of IRB submissions applying basic regulatory knowledge.
Assisting with updating, maintaining, and contributing content to the IRB website.
Providing support, including assisting with document preparation, document tracking, and interviewee scheduling, of Accreditation of Human Research Protections Programs (AAHRPP) and FDA site visits.
Participating in all relevant institutional research educational activities related to human subjects protections and IRB operations.
Preparing presentations, letters, reports, memoranda, and related materials.
Performing other duties and assists on special projects as assigned.
Responding to emails, messages, and phone calls in a timely fashion.
Scheduling and attending meetings with investigators on an as needed basis.
Creating and developing messages, including website content, fact sheets, correspondences, emails, lectures, and other formats.
Provides support for eIRB system, including logging, identifying and testing IRB issues.
Assists in managing communications between the IRB office, eResearch Developers/Project Managers, and the research community concerning changes to eIRB.
Assists study team members with eIRB and with the IRB submission process, either via phone, email or Microsoft Teams.
Assists with providing on-demand education and training on the use of eIRB with the CHOP research community.
Assists CRPMI - IRB with development and maintenance of eIRB job aids as a resource for the CHOP research community.
Developing and maintaining contacts among peers within different departments of the CHOP Research Institute and at other institutions.
Supporting IRB activities with other CHOP Divisions and Departments.
Responding to inquiries from both within and outside CHOP, and from both investigators/ designees and administrators regarding IRB SOPs, function, organization, training, etc.
Helping to support audits/site visits to manage risk through internal collaboration.
Managing and tracking IRB member appointment letters (including creating, signing, and distributing) on a cyclical basis and as new IRB members are appointed.
Managing and tracking IRB committee member and IRB office staff HRPP training on an annual basis and as new IRB committee members are appointed and new IRB office staff is hired.
Assisting with training RCI, and providing guidance to them on an as needed basis.