Research Program Manager, Worldwide Grocery Stores (WWGS)

Amazon • Austin, TX

10d • Onsite

About The Position

Are you passionate about understanding customers and want to help deliver high-quality research? Join Amazon's Worldwide Grocery Stores (WWGS) team and play a critical role in making research accessible and actionable! As a Research Program Manager supporting both Consumer Insights and User Experience Research teams within WWGS, you'll ensure our research is well-organized, easily discoverable, and effectively communicated across the organization. You'll gain exposure to research methodologies across two complementary disciplines while building the infrastructure that enables great research programs.

Requirements

• Bachelor's degree in management, business administration, economics, engineering, marketing
• 3+ years of program or project management experience
• 3+ years of advanced Microsoft Word and Excel experience
• Experience in managing multiple, competing priorities simultaneously
• Proficiency with project management and collaboration tools (e.g., Sharepoint, Airtable, Asana)
• Experience implementing AI-powered tools or automation solutions to streamline research processes and reduce manual tasks
• Experience with survey tool platforms (e.g., Qualtrics, Alida) with ability to navigate these tools to access data for analysis
• Experience with syndicated research tools (Nielsen, Kantar, IRI) for accessing and analyzing insights

Nice To Haves

• Experience in areas such as market research, statistics, finance or qualitative/quantitative research
• Advanced proficiency with Microsoft Office Suite (Excel, Word, PowerPoint) and SharePoint, including experience with data analysis, presentation design, and collaborative document management
• Experience with SharePoint administration and search optimization, including understanding of document organization, metadata management, and retrieval systems

Responsibilities

• Own the strategic development and optimization of the centralized research knowledge repository and Airtable project management system, implementing scalable processes and governance frameworks that enable efficient insight discovery and project tracking across the team
• Serve as primary point of contact for performance tracker, maintaining consolidated CSAT dashboards, triaging requests, and routing complex projects to senior researchers
• Partner with senior researchers to conduct knowledge reviews for stakeholders by synthesizing insights from the research repository and syndicated studies, delivering comprehensive summaries that answer business questions and identify relevant past research to reduce redundant research requests
• Design and maintain standardized research templates, best practice guides, and process documentation that ensure consistency, quality, and efficiency across team deliverables
• Lead outbound tracker recruitment campaigns, monitoring campaign performance and troubleshooting issues with partner teams to ensure consistent customer feedback collection
• Partner with third-party research vendors to manage project timelines, ensure deliverable quality, and coordinate learning events
• Collaborate with senior researchers to optimize AI-powered tools and integrations, identifying opportunities to improve document retrieval and implementing enhancements that accelerate insight generation

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level