Research Partnerships Manager

Citizen Health • San Francisco, CA

12d • $90,000 - $110,000

About The Position

At Citizen Health, we have a singular mission: to improve the lives of the 350 million+ people living with rare and complex conditions. We empower patients with seamless access and control over their health data that they can share across our multi-sided platform with caregivers, providers and researchers to illuminate better treatment and support options, while bringing therapies to patients faster. We support thousands of patients, work with a rapidly growing network of patient advocacy organizations, and innovate with leading biopharma organizations to accelerate therapies, always ensuring patients remain at the center. We are a team of patients, caregivers, researchers and builders who have had first-hand experience across the spectrum of rare disease. Led by a seasoned founding team with a history of successful exits in healthcare and consumer startups, and supported by top-tier investors, we are a close-knit, mission-driven group seeking exceptional talents to join us.

Requirements

• Bachelor's degree in a life science, public health, social science, or related field
• 3+ years of experience in program or project management, research coordination, clinical operations, or a similar role, ideally in healthcare, health tech, life sciences, or a research setting
• Familiarity with research methods and study concepts sufficient to navigate technical documentation and triage research and data questions appropriately
• Comfort working with structured data specifications (e.g., data dictionaries) and building or configuring surveys in a no-code/low-code tool (e.g., Typeform, Qualtrics, REDCap, or similar)
• Demonstrated ability to manage multiple concurrent projects and external partners, leading through cross-functional collaboration without formal authority
• Excellent written and verbal communication skills, with strong attention to detail and documentation rigor
• Comfortable working autonomously in a fast-paced startup environment

Nice To Haves

• Experience in rare disease, patient registries, natural history studies, or patient-reported outcomes
• Prior experience serving as a client- or partner-facing point of contact
• Familiarity with survey methodology, branching/skip logic, and survey QA / user acceptance testing
• Familiarity with clinical or health data standards

Responsibilities

• Serve as the day-to-day point of contact for a strategic research partnership, building trusted, productive working relationships with partner counterparts
• Lead regular partner meetings; manage communications, agendas, and follow-through on action items and shared deliverables
• Field incoming partner and client questions, resolving what you can and triaging the rest to the right internal experts
• Navigate, interpret, and help refine data dictionaries shared by our research partners
• Build surveys in our internal survey-building tool, translating requirements and logic into a working, accurate instrument
• Perform quality assurance on built surveys to ensure they flow as intended, that branching logic behaves correctly, and that the experience performs reliably for end users
• Act as steward of the data-dictionary "contract" between partners and Citizen, keeping specifications tight and well-communicated to prevent scope drift between what is agreed and what is delivered
• Serve as the intake point for data requests from patient advocacy groups (PAGs) and nonprofit researchers, managing each request from submission through fulfillment
• Coordinate timely, accurate delivery of data to PAGs once a request is confirmed to be in scope

Benefits

• Ownership: You'll have a seat at the table and your voice will shape the company.
• Growth: We're scaling fast, and so will your responsibilities and opportunities.
• Culture: Transparent, inclusive, and genuinely fun.
• Competitive salary + equity
• Health, dental, and vision insurance
• Unlimited PTO

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level