Research Operations Coordinator

Baystate Health•Springfield, MA

8d•$21 - $28•Onsite

About The Position

The Research Operations Coordinator provides comprehensive administrative and operational support for research activities within the organization. This position combines advanced administrative skills with specialized knowledge of research compliance, documentation, and project coordination. The role ensures adherence to institutional and regulatory requirements while facilitating efficient research operations and supporting strategic initiatives.

Requirements

Bachelor’s degree or equivalent work experience
Minimum 3 years in healthcare administration, research operations, or executive support
Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Strong organizational, communication, and interpersonal skills.
Ability to manage multiple priorities, meet deadlines, and work independently.
Excellent data management and reporting skills.
Proven ability to problem-solve and think critically
Independent, proactive, and detail-oriented.
Strong customer service orientation and ability to work collaboratively across teams.
Demonstrated ability to maintain confidentiality and exercise discretion

Nice To Haves

Experience in a large, matrix organization is desirable.

Responsibilities

Manage complex calendars, schedule meetings, conferences, and travel arrangements for research leadership.
Screen and respond to inquiries, correspondence, and calls; prepare appropriate responses to routine inquiries.
Develop and maintain filing systems, documentation repositories, and Teams folders for research projects.
Process expenditures and maintain accurate financial records.
Serve as liaison between research teams, finance, and administrative offices to ensure smooth operations.
Coordinate administrative tasks related to research projects, including scheduling, documentation, and communication.
Support audits, compliance reporting, and effort reporting processes.
Track staff training completion and maintain compliance records.
Collect and manage data in databases or other formats to track project progress and program metrics.
Prepare reports, presentations, and dashboards for research leadership using statistics, graphs, and illustrations.
Act with delegated autonomy to lead and/or coordinate department program and project initiatives.
Develop work plans, identify key components, and manage logistics for assigned projects.
Exercise independent judgment and discretion in problem-solving and decision-making.