Research Laboratory Infrastructure Engineer (Level II OR Senior)

St. Jude Children's Research Hospital•Memphis, TN

84d•$86,320 - $154,960

About The Position

The Senior or Level II Research Laboratory Infrastructure Engineer joins the Laboratory IT Services (LITS) team within Research Information Systems (RIS), providing technology services, support, consultation, and solutions to St. Jude research faculty and laboratories. The position partners with researchers to help ensure the reliability, security, and performance of laboratory computing infrastructure and research technologies that support scientific discovery. The engineer uses systems administration, networking, information security, and troubleshooting skills to support research environments. The role collaborates with faculty, laboratory staff, and IT teams to design, implement, and maintain infrastructure across Windows, macOS, and Linux platforms. The posting values experience in complex technical environments, such as research institutions, universities, or manufacturing, and prefers familiarity with biomedical research technologies, scientific instrumentation, high-performance computing, and related systems. At the Senior level, the role oversees infrastructure configuration and management, service effectiveness, incident and disaster recovery processes, capacity planning, and performance reporting. At Level II, the role contributes to infrastructure and network projects, customer support, installations, monitoring, capacity analysis, security incident response, and utilization reporting. The role maintains regular and predictable attendance and may perform other duties as assigned.

Requirements

Bachelor's degree in Computer Science, Engineering, Business, or a related field.
Senior: At least four years of IT experience, including infrastructure operations and engineering environments.
Level II: At least two years of IT experience, including infrastructure operations and engineering environments.
Senior: Experience in infrastructure design, systems analysis, and security management.
Level II: Some experience in infrastructure design, systems analysis, and security management.
Level II: Some experience working with business stakeholders to identify and document requirements.
Senior: Some experience working with commercial models around infrastructure capacity procurement.
Senior: Experience in customer service and vendor management, and some experience in business stakeholder engagement and management.
Proven performance in an earlier or comparable role.
Ability to think critically, draw insights, connect information, adapt to change, and remain resilient and flexible.
Communication skills for explaining complex ideas to diverse audiences, understanding different perspectives, and presenting information clearly and appropriately for the audience.
Ability to set and pursue high targets, anticipate obstacles, follow through, and achieve results.
Ability to prioritize and address needs from multiple customers or stakeholders, respond effectively to requests, and deliver responsive, high-quality solutions.
Ability to take accountability for work outcomes, consider interdependencies, and collaborate across teams and with contractors.
Skills in addressing technology infrastructure requirements and managing technology assets.
Senior: Ability to solve complex problems independently, conduct proactive resource and capacity planning, optimize asset performance, troubleshoot complex system or application issues, and work with development teams on system or application implementation and resolution.
Level II: Ability to install, configure, test, and deploy assets; apply infrastructure and network knowledge across computing and operating environments; implement resource plans; address infrastructure performance needs; and support performance optimization and system tuning as directed.
Level II: Learns on the job, applies skills in routine tasks, works under supervision and guidance, and seeks information and guidance as needed.
Senior: Applies knowledge and skills within the area to deliver tasks with limited guidance.

Nice To Haves

Master's degree.
Experience or familiarity supporting large-scale industrial technology, such as manufacturing, aerospace, or university research, including networking, information security, and troubleshooting.
Experience with biomedical research, high-end instrumentation, high-performance computing, and related topics.
Experience with system administration across Windows, macOS, and Linux distributions.

Responsibilities

Senior: Oversee configuration and management of IT infrastructure supporting data retention, security, business continuity, disaster recovery, and information risk management.
Senior: Monitor and evaluate the efficiency and effectiveness of infrastructure service delivery methods and procedures.
Senior: Lead and manage internal infrastructure in accordance with established regulations and standards.
Senior: Implement and monitor incident/problem management and disaster recovery for infrastructure support.
Senior: Manage current systems usage statistics and provide projected growth estimates based on customer demand.
Senior: Partner with internal teams to develop prioritization, metrics, and processes for capacity planning and infrastructure availability.
Senior: Present capacity planning and performance reports to senior leaders.
Senior: Benchmark and analyze IT infrastructure and recommend improvements.
Level II: Contribute to infrastructure and network projects, operations, and internal or external solutions and services within the area.
Level II: Provide infrastructure and network customer service in line with defined service-level commitments.
Level II: Coordinate installation, configuration, and support for new and existing network and infrastructure.
Level II: Monitor availability of organizational network and infrastructure and associated systems.
Level II: Provide capacity planning and performance analysis aligned with business demand.
Level II: Manage responses to security incidents to ensure timely resolution.
Level II: Create capacity planning and utilization reports for the area.
Perform other duties as assigned to meet department and institutional goals and objectives.
Maintain regular and predictable attendance.