Research Coordinator, General Internal Medicine

Boston Medical Center•Boston, MA

1d•Hybrid

About The Position

The THRIVE Digital Equity Program at Boston Medical Center (BMC) is seeking a highly motivated Research Coordinator (RC). This role is crucial for organizing study materials, collaborating with research participants, performing administrative duties, training and supervising research staff, and managing data collection, entry, and analysis. The program focuses on adult primary care patients with chronic conditions who face barriers to accessing digital healthcare due to limited device access, internet connectivity, or digital literacy. This position offers a significant opportunity to gain and enhance skills in clinical research within a supportive environment dedicated to improving health equity.

Requirements

Bachelor's degree required
Minimum 5 years' clinical research, public health or other relevant experience.
Knowledge of social/behavioral science research methods & principles.
Ability to be self-directed, prioritize essential tasks, and balance numerous responsibilities.
Excellent interpersonal skills, including the ability to work with individuals from a variety of disciplines, and on a variety of levels.
Excellent oral and written communication skills
Proficient with standard Microsoft programs (i.e., MS Word, Excel, PowerPoint, Outlook) and web browsers.

Nice To Haves

Master's Degree in Public Health preferred.
Knowledge of program evaluation is helpful.
May consider 3 years of experience for candidates with a Master's degree.

Responsibilities

Coordinate the day-to-day implementation and operations of the THRIVE Digital Equity Program, including patient identification, outreach, enrollment/participation, follow-up, and tracking.
Maintain IRB compliance throughout the program, including preparation and submission of personnel changes, amendments, renewals, and other required IRB submissions.
Work closely with clinical teams to ensure patients receive appropriate digital health support.
Support implementation and evaluation of the BMC Digital Health Literacy Training Course, including participant recruitment, scheduling, training sessions, follow-up, and collection of participant feedback.
Coordinate the pilot implementation of the Digital Health Literacy Course and assist with identifying and implementing improvements based on participant feedback.
Develop and maintain databases, tracking systems, and documentation for program participants and activities.
Monitor program metrics, including patient outreach, telehealth connection/completion, MyChart activation and navigation, digital literacy training participation, referrals, device distribution, and other program outcomes.
Assist with data analysis and interpretation to evaluate the effectiveness and impact of the program.
Prepare routine reports, dashboards, summaries, and other materials for the Principal Investigator, program leadership, and grant reporting.
Identify trends and operational barriers and make recommendations for improving program efficiency and participant outcomes.
Coordinate referrals to community-based organizations and digital equity resources and maintain documentation of referral outcomes.
Maintain relationships and communication with community partners involved in digital literacy, technology access, internet connectivity, and other support services.
Assist with coordination of laptops/tablets and other technology resources provided to eligible participants.
Support expansion of digital health navigation services to additional BMC patient populations.
Develop and maintain standardized workflows, training materials, and program procedures.
Collaborate with BMC clinical, research, IT, THRIVE, and administrative teams to integrate digital health navigation into existing workflows.
Ensure program activities are conducted in accordance with BMC policies, HIPAA/privacy requirements, and applicable research/IRB requirements, when applicable.
Participate in quality improvement activities designed to increase patient engagement, digital literacy, MyChart use, and successful telehealth completion.
Assist the PI and program leadership with identifying opportunities for program sustainability, scalability, and future funding.

Benefits

Competitive pay
Tuition reimbursement and tuition remission programs
Highly subsidized medical, dental, and vision insurance options
Access a wealth of ongoing training and development opportunities that will not only enhance your skills but also expand your knowledge base, especially for individuals pursuing careers in medicine or biomedical research.
Engage in groundbreaking research projects that are driving the forefront of biomedical science.
Flexible Spending Accounts
403(b) savings matches
Paid time off
Career advancement opportunities
Resources to support employee and family well-being.