Research Coordinator, General Internal Medicine

BMC Software • Boston, MA

1d • $53,000 - $77,000 • Hybrid

About The Position

The THRIVE Digital Equity Program is looking for a highly motivated Research Coordinator (RC). The RC will be responsible for a variety of research-related activities, including organizing study materials, collaborating with research participants throughout the study, and performing general administrative duties, training/supervising research staff, and data collection/data entry/analysis.
This role offers an excellent opportunity to gain experience and enhance your skills in clinical research. The THRIVE Digital Equity Program serves adult primary care patients at Boston Medical Center who experience barriers to accessing digital healthcare. The program focuses on patients with chronic conditions, including hypertension, type 2 diabetes, chronic heart disease, and chronic kidney disease, who are identified through the Epic electronic medical record (EMR) as being at risk for unsuccessful telehealth use because of limited device access, internet connectivity, or digital literacy. The THRIVE Digital Equity Program is located in the Crosstown Building at 801 Massachusetts Avenue, second floor.

Requirements

• Bachelor's degree required
• Minimum 5 years' clinical research, public health or other relevant experience. (May consider 3 years of experience for candidates with a Master's degree )
• Knowledge of social/behavioral science research methods & principles.
• Ability to be self-directed, prioritize essential tasks, and balance numerous responsibilities.
• Must have excellent interpersonal skills, including the ability to work with individuals from a variety of disciplines, and on a variety of levels.
• Excellent oral and written communication skills
• Proficient with standard Microsoft programs (i.e., MS Word, Excel, PowerPoint, Outlook) and web browsers.

Nice To Haves

• Master's Degree in Public Health preferred.
• Knowledge of program evaluation is helpful.

Responsibilities

• Coordinate the day-to-day implementation and operations of the THRIVE Digital Equity Program including patient identification, outreach, enrollment/participation, follow-up, and tracking across program activities.
• Maintain IRB compliance throughout the program, including preparation and submission of personnel changes, amendments, renewals, and other required IRB submissions.
• Work closely with clinical teams to ensure patients receive appropriate digital health support.
• Support implementation and evaluation of the BMC Digital Health Literacy Training Course, including participant recruitment, scheduling, training sessions, follow-up, and collection of participant feedback.
• Coordinate the pilot implementation of the Digital Health Literacy Course and assist with identifying and implementing improvements based on participant feedback.
• Develop and maintain databases, tracking systems, and documentation for program participants and activities.
• Monitor program metrics, including patient outreach, telehealth connection/completion, MyChart activation and navigation, digital literacy training participation, referrals, device distribution, and other program outcomes.
• Assist with data analysis and interpretation to evaluate the effectiveness and impact of the program. Prepare routine reports, dashboards, summaries, and other materials for the Principal Investigator, program leadership, and grant reporting.
• Identify trends and operational barriers and make recommendations for improving program efficiency and participant outcomes.
• Coordinate referrals to community-based organizations and digital equity resources and maintain documentation of referral outcomes.
• Maintain relationships and communication with community partners involved in digital literacy, technology access, internet connectivity, and other support services.
• Assist with coordination of laptops/tablets and other technology resources provided to eligible participants.
• Support expansion of digital health navigation services to additional BMC patient populations. Develop and maintain standardized workflows, training materials, and program procedures.
• Collaborate with BMC clinical, research, IT, THRIVE, and administrative teams to integrate digital health navigation into existing workflows.
• Ensure program activities are conducted in accordance with BMC policies, HIPAA/privacy requirements, and applicable research/IRB requirements, when applicable.
• Participate in quality improvement activities designed to increase patient engagement, digital literacy, MyChart use, and successful telehealth completion.
• Assist the PI and program leadership with identifying opportunities for program sustainability, scalability, and future funding.

Benefits

• Competitive pay
• Tuition reimbursement and tuition remission programs
• Highly subsidized medical, dental, and vision insurance options
• Career Advancement/Professional Development: Access a wealth of ongoing training and development opportunities that will not only enhance your skills but also expand your knowledge base, especially for individuals pursuing careers in medicine or biomedical research.
• Pioneering Research: Engage in groundbreaking research projects that are driving the forefront of biomedical science.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level