Research Associate

Whatnot•New York, NY

1d•$135,000 - $150,000•Hybrid

About The Position

Whatnot is seeking a Research Associate to help drive strategic decisions through rigorous research, data analysis, and actionable insights. The role collaborates with Product, Trust & Risk, Strategy & Ops, and other cross-functional partners to understand user behavior, identify buyer and seller needs, and support innovation in a rapidly growing marketplace. The position may be performed from home or a global office hub, with in-person time valued for planning, problem-solving, and connection. Team members must live within commuting distance of the San Francisco, Los Angeles, Seattle, or New York hub.

Requirements

1–3 years of experience in research, data analytics, market insights, product research, or a related field.
A bachelor’s degree in a related field or equivalent experience.
Experience with qualitative and quantitative research methods, such as survey design, interview moderation, and customer or market data analysis.
Proficiency with Excel and familiarity with research platforms such as Qualtrics or SurveyMonkey.
Strong written and verbal communication skills, including the ability to turn complex findings into clear, useful insights.
Excellent attention to detail, organization, and project management skills.
Fluency with generative AI tools for research synthesis, competitive analysis, and reporting, and the judgment to verify their outputs.

Nice To Haves

An advanced degree.
SQL and visualization tools such as Tableau or Looker.
Familiarity with e-commerce, livestream shopping, or marketplace dynamics.

Responsibilities

Support the design and execution of research initiatives, including competitive deep dives, market research, surveys, interviews, and user feedback studies.
Collect and analyze data to interpret trends and clarify community and business problems.
Produce clear reports, visualizations, and presentations to inform product, policy, and strategy.
Partner with cross-functional teams, including Trust & Risk, Product, and Operations, to translate insights into impact.
Conduct literature reviews and secondary research to contextualize findings within market and industry trends.
Assist in developing research plans, measurement frameworks, and post-study retrospectives.
Ensure research processes meet ethical standards and data-integrity best practices.
Own research projects end-to-end, taking initiative, iterating quickly, and delivering quality work.

Benefits

Generous holiday and time-off policy.
Health insurance options, including medical, dental, and vision.
Work-from-home support.
Home office setup allowance.
Monthly cell phone and internet allowance.
Care benefits.
Monthly wellness allowance.
Annual childcare allowance.
Lifetime family-planning benefit, such as adoption or fertility expenses.
401(k) offering for Traditional and Roth accounts in the US, with employer match up to 4% of base salary; pension plans internationally.
Monthly allowance to use the Whatnot app as a buyer and seller.
16 weeks of paid parental leave plus one month of gradual return to work; company leave allowances run concurrently with country leave requirements, which take precedence.