Research Associate

LanguageLine Solutions

About The Position

Health Advocate is seeking a Research Associate to support healthcare navigation by researching, organizing, and communicating accurate, timely, and actionable information. The role connects members, nurses, advocates, and internal partners with healthcare resources and benefit information, helping members make informed decisions. The Research Associate documents findings, manages cases and follow-ups, and ensures work meets quality standards, company procedures, and applicable federal and state regulations, including HIPAA and COBRA. The position offers comprehensive training, opportunities for career growth and internal advancement, and a collaborative, mission-driven environment focused on accuracy, compassion, and meaningful impact. Starting pay is $16 per hour. Benefits include medical, dental, and vision coverage, a 401(k) with company match, tuition assistance, PTO, and paid holidays.

Requirements

High school diploma or GED.
Strong written and verbal communication skills, including professional phone etiquette.
Excellent listening skills and ability to understand and clarify requests.
Strong problem-solving and issue-resolution abilities.
Exceptional customer service skills and commitment to quality.
Solid organizational and multitasking skills, including consistent follow-up.
Comfort using MS Word, Excel, and web-based research tools.
Ability to work effectively in a collaborative, team-based environment.

Nice To Haves

Associate degree in business, liberal arts, healthcare management, or a related field.
At least one year of healthcare-related experience.
Bilingual skills (English/Spanish or other languages), which may be required based on assignment.

Responsibilities

Research healthcare system websites, databases, and reference materials in accordance with departmental and corporate policies.
Research and document requested information, including primary care physicians, dentists, specialists, eldercare services, nursing homes, and related resources.
Identify appropriate benefit plans and benefit offerings when applicable.
Provide accurate, easy-to-understand research findings to nurses, advocates, and internal partners.
Respond to member requests by providing clear, specific resources and available options.
Enter and maintain accurate documentation within internal systems.
Compile research results in a user-friendly format to support member decision-making.
Track cases and conduct timely follow-ups with members and providers.
Ensure work complies with quality standards, internal procedures, and applicable federal and state regulations, including HIPAA and COBRA.
Monitor recurring research issues or trends and escalate concerns to leadership as appropriate.