Research Associate

LanguageLine Solutions

23h • Onsite

About The Position

Health Advocate is on a mission to simplify healthcare by delivering accurate, timely, and actionable information that helps people make confident decisions. As a Research Associate, you’ll play a critical role behind the scenes—connecting members, nurses, and advocates with the healthcare resources they need most. If you’re detail-oriented, curious, and motivated by meaningful work, this role offers the opportunity to make a real impact every day. The healthcare system is complex, leading to frustration, stress, and lost time and money. Often, people don’t know where to call when they need help with their healthcare, which leads to them not getting the care they need when they need it. Health Advocate makes healthcare easier for organizations, their employees, and their employees’ family members. Since 2001, we have been making it easier for people to take control of their health and well-being by personalizing and simplifying the experience. We are proud to deliver services that reduce healthcare costs, support businesses, enrich the workplace, and empower healthy change. Using a combination of personalized help from our compassionate team, proprietary technology, and advancements in data science and machine learning, we help people get the care they need, and make healthy lifestyle choices, when they need it.

Requirements

• A high school diploma or GED required
• At least one year of healthcare-related experience preferred
• Strong written and verbal communication skills, including professional phone etiquette
• Excellent listening skills and the ability to understand and clarify requests
• Strong problem-solving and issue-resolution abilities
• Exceptional customer service skills and a commitment to quality
• Solid organizational and multitasking skills, including consistent follow-up
• Comfort using MS Word, Excel, and web-based research tools
• The ability to work effectively in a collaborative, team-based environment

Nice To Haves

• associate degree in business, liberal arts, healthcare management, or a related field preferred
• Bilingual skills (English/Spanish or other languages) may be required based on assignment

Responsibilities

• Researching and understanding healthcare system websites, databases, and reference materials in accordance with departmental and corporate policies
• Researching and documenting requested information such as primary care physicians, dentists, specialists, eldercare services, nursing homes, and related resources
• Identifying appropriate benefit plans and benefit offerings when applicable
• Providing accurate, easy-to-understand research findings to nurses, advocates, and internal partners
• Responding to member requests by delivering clear, specific resources and available options
• Entering and maintaining accurate documentation within internal systems
• Compiling research results in a user-friendly format to support member decision-making
• Tracking cases and conducting timely follow-ups with members and providers
• Ensuring all work complies with quality standards, internal procedures, and applicable federal and state regulations, including HIPAA and COBRA
• Monitoring recurring research issues or trends and escalating concerns to leadership as appropriate

Benefits

• Comprehensive training and the tools you need to succeed
• Opportunities for career growth and internal advancement
• Competitive pay starting at $15 per hour
• medical, dental, vision, 401(k) with company match, tuition assistance, PTO, and paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED