Research and Customer Recruitment Coordinator

GTT•Seattle, WA

5d•Remote

About The Position

This client creates software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. They are more than a platform — they are the creators and stewards of the Experience Management category, serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention — but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving customers. When you join one of their teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won't have to look to find growth opportunities — ready or not, they'll find you. From retail to government to healthcare, they're on a mission to bring humanity, connection, and empathy back to business, with over 5,000 people across the globe who think that's work worth doing.

Requirements

Strong communication, email, and organizational skills
Customer-focused, professional, and proactive
Collaborative, self-starter with strategic thinking ability
Strong written and verbal communication skills with the ability to build trust and credibility with internal and external stakeholders
Exceptional written and verbal communication skills, with a proven ability to lead meetings, draft complex participant screeners, and manage stakeholder expectations clearly and concisely
Growth mindset: track record of systems thinking and operational improvement
1–2 years of experience in client/stakeholder collaboration, service delivery, or project support; or 1 year in a customer-facing operations role. 3 years preferred.
1–3 years of administrative/EA experience
Proven track record of managing multiple simultaneous requests or cases in a fast-paced environment (e.g., using ticketing systems like Jira or Zendesk)

Nice To Haves

CRM systems (nice to have)
Spreadsheet experience
Interest in AI-driven work
Experience with CRM and/or research-specific tools such as Salesforce, Dscout, etc.
Bachelor's degree preferred in Social Sciences, Communications, or a related field (nice to have, not required)

Responsibilities

Manage scheduling, communications, and administrative tasks
Interact with customers and internal stakeholders professionally
Support multiple teams (~20 members, including researchers)
Power our speed to insights by managing the end-to-end user research and Early Access Program participant management process, including recruitment, screening, scheduling, and incentive distribution
Ensure a seamless stakeholder and participant experience by partnering with Research, Design, and Product teams to deeply understand their specific study requirements
Diversify and scale our sourcing pipeline by utilizing and expanding channels including internal databases, external panels (Dscout, Centercode), and professional networks
Drive operational efficiency by serving as a product expert, suggesting process improvements, and maintaining Research Ops governance and knowledge management
Modernize recruitment best practices to enhance participant targeting and recruitment scale by optimizing the tools and methodologies available today while advocating for new tools when necessary. A willingness to explore AI-powered tools is encouraged.
Maintain the research panel health and integrity by developing internal participant pools while ensuring strict data privacy compliance and clear value communication