Research Analyst II - Qualitative

Texas Guaranteed Student Loan Corp•Round Rock, TX

23h•Remote

About The Position

Trellis Company is a nonprofit organization dedicated to helping individuals improve their quality of life through post-secondary education and learning. With over 40 years of experience as a student loan guarantor, Trellis has provided trusted guidance and services for federal loan repayment and invested in student success programs through grants. The organization has expanded its services to collaborate with employers and community organizations, aligning employee and employer needs with learning pathways. Trellis offers a unique environment that combines the stability of an established foundation with the dynamism of a startup, providing an opportunity for the right candidate to influence the company's future. They are branching into new sectors while maintaining exceptional service and a commitment to student and higher education institution success.

Requirements

Bachelor’s degree in business administration, social sciences, economics, statistics, public policy, or other related area.
Four (4) years in research and analytics.
Four (4) years of client relationship management.
Four (4) years of social science research experience (i.e., managing projects; written analysis; table and graph creation; and verbal presentations to management). A master’s degree in business administration, statistics, or social sciences may substitute for three years of experience with social science research.
Experience with qualitative research, including focus groups, interviews, and surveys or experience with higher-level quantitative research such as multivariate analysis and predictive modeling.
Ability to lead and direct the work of other team members, as needed.
Strong research, editing, and writing skills.
Intermediate- to expert-level SAS programming skills.
Strong qualitative and /or quantitative analysis and project management abilities.
Ability to use qualitative and quantitative analytical tools such as MAXQDA, SAS, and MS Excel at an advanced skill level.
Ability to execute survey projects and use survey tools such as Qualtrics and Alchemer.
Ability to pursue and accomplish multiple analytical tasks simultaneously.
Ability to work in a team environment as well as independently, depending on project needs.
Ability to be discreet/maintain confidentiality.
Ability to work under pressure and consistently meet deadlines.
Ability to solve problems independently.
Client/customer service and ability to communicate with non-research audiences.
Ability to effectively develop Microsoft PowerPoint presentations.
Strong written, oral, and non-verbal communication and listening skills.
Ability to work flexible hours with minimal notice.

Nice To Haves

Master’s degree in business administration, social sciences, economics, statistics, public policy, or other related area
Experience supporting under-resourced institutions of higher education.
Experience working in institutional research, enrollment management, student affairs, academic affairs, or student services.
Experience working with sensitive student data.
Experience in student success / retention initiatives.
Experience with consulting or other client facing engagement work.
Experience managing multiple large-scale research projects.

Responsibilities

Fully manage client relations for research projects including working cooperatively with the client on a shared scope of work, survey instruments, data requirements, communication templates, cost estimates, and research implementation including presenting findings to senior leadership and client executive.
Provide feedback on strategic direction and growth to client leadership including senior administration at institutions of postsecondary education.
Maintain clear and professional communication with members of client senior leadership.
Manage teams necessary to complete complex and multi-faceted projects for clients. Engages in regular formal and informal management of team members.
Act as a prudent data steward by ensuring compliance to all relevant data sharing policies, managing data securely, optimizing data processing, and clarifying data with clear documentation.
Manage the cultivation of prospective clients including being involved in initial pitches, proposal development, and other relevant sales conversations.
Responsible for designing and building scalable solutions for research products while bringing data to life through effective visualizations and storytelling, including presentations to external audiences.
Coordinate with cross-functional teams to devise and implement solutions that advance Trellis’ mission.
Lead and manage standard research projects and staff for external and internal clients
Adhere to internal project management principles.
Draft and finalize reports; review, edit, and finalize reports of other team members.
Proactively seek thought leadership and innovation to better position institutions and Trellis as leaders in postsecondary education and workforce.
Participate in training and other learning opportunities to ensure compliance and expand knowledge of company, position, and process.
Work under minimal supervision with moderate latitude for the use of initiative and independent judgment.
Respond to internal and external customer requests for ad hoc reports.
Contribute and coordinates small, informal research teams to carry out research objectives.
Assist with special projects.
Perform all other duties and responsibilities as assigned.
Support other functions and responsibilities of the department.
Interact with all levels of management, as necessary.
Contribute to the development of strategic initiatives.