Research & Adjustment Specialist

First National Bank Alaska•Anchorage, AK

13d•Onsite

About The Position

Start a career with First National Bank Alaska, the Best Place to Work in Alaska as recognized 11 years in a row by Alaska Business magazine readers. Join our Banking Services Support Team! We are hiring a Research and Adjustment Specialist to research and evaluate the source, or cause, of irregularities and make appropriate adjustments, as well as act as a liaison between branch supervisors, proof, and third-party institutions. If you are detail- and process-oriented and enjoy investigating and following-through to resolution, this could be the position for you! Salary: $19.50/hour minimum. Job/salary offer would be commensurate with experience. Schedule: Monday-Friday GENERAL PURPOSE SUMMARY Researches account and report discrepancies and makes appropriate corrections and adjustments by performing the following essential duties and responsibilities: ESSENTIAL DUTIES AND RESPONSIBILITIES Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Reviews completed transactions from proof, other areas in the bank and other financial institutions; researches and evaluates source and/or causes of irregularities; and makes appropriate adjustments internally, and to external sources. Acts as liaison between branch supervisors, proof, and third party institutions. Reviews daily image reports identifying exception items and other image related discrepancies, and reports findings to supervisor. Responds to requests for account information and verifications of deposit. Prepares transit checks, adjustments, return documents, and reports. Maintains accurate and complete files with documentation of research conducted and adjustments made, including all necessary supporting documentation and images. Processes bank-to-bank collection items. Produces records for internal and external records requests. Performs other work-related duties as assigned by supervisor. COMPLIANCE EXPECTATIONS Stay updated on relevant laws and regulations and complete all compliance training on time. Knowledgeable of and comply with bank policies, procedures, laws, and regulations that apply to you and your job. Maintain customer confidence and protect the bank’s operations by identifying and protecting confidential information.

Requirements

Two years related banking experience; or one year related banking experience and one year accounting related experience, education or training; or equivalent combination of education/training and experience.
Word processing, spreadsheet, E-mail and Internet experience required.
Ability to handle highly confidential information.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Ability to calculate figures by adding and subtracting debits and credits.
Ability to apply concepts of basic algebra and geometry.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.

Nice To Haves

Customer service experience.
Ability to keyboard 35 wpm and operate a microfilm and microfiche reader/printer, copier, fax machine, and 10-key calculator by sight or touch preferred.

Responsibilities

Reviews completed transactions from proof, other areas in the bank and other financial institutions; researches and evaluates source and/or causes of irregularities; and makes appropriate adjustments internally, and to external sources.
Acts as liaison between branch supervisors, proof, and third party institutions.
Reviews daily image reports identifying exception items and other image related discrepancies, and reports findings to supervisor.
Responds to requests for account information and verifications of deposit.
Prepares transit checks, adjustments, return documents, and reports.
Maintains accurate and complete files with documentation of research conducted and adjustments made, including all necessary supporting documentation and images.
Processes bank-to-bank collection items.
Produces records for internal and external records requests.
Performs other work-related duties as assigned by supervisor.
Stay updated on relevant laws and regulations and complete all compliance training on time.
Knowledgeable of and comply with bank policies, procedures, laws, and regulations that apply to you and your job.
Maintain customer confidence and protect the bank’s operations by identifying and protecting confidential information.