RESEA Case Manager

Dynamic Workforce Solutions•Longview, TX

9d•$19 - $21•Hybrid

About The Position

Provides integrated workforce planning services to career center job seekers. Aids job seekers in developing, evaluating, and effectively initiating and implementing plans to find employment and/or employment skills. Work involves developing and maintaining contact with job seekers, and/or service providers for service needs. Helps job seekers to engage in self-assessment.

Requirements

Minimum of two years' experience in case management or workforce development
At least one year's experience working with computer systems for data entry and data review.
Must have valid driver's license and adequate vehicle insurance coverage.
Job seeker/client focus
Learning orientation
Communication proficiency
Teamwork orientation
Exceptional outreach skills.
Ability to work quickly and provide uniform results.
Technical capability including the ability to learn and operate new applications quickly and proficiently.
Ability to deal with challenging situations.
Adept at adapting processes quickly with little notice due to continued changes and development within the RESEA program.
Understand the recruitment, data entry, and customer requirements for assigned programs.
Understand and follow program policy.
Knowledge of employment recruiting practices.
Ability to engage, understand, and respond to the needs of business accounts.
Proficient with Microsoft Office.
Excellent verbal and written communications skills are necessary.
Ability to accurately document customer interactions through well-written case notes is a must.
Must have the ability to work in a fast-paced and diverse environment.
Strong familiarity with regulatory entities and their laws and guidance that apply to job posting and recruitment, individual training accounts, employed worker training, customized training, and on-the-job training.

Nice To Haves

Bilingual preferred
Previous experience in staffing and recruiting is preferred.
Knowledge of business practices within specific industry is preferred.

Responsibilities

Outreaches to potential program participants, explaining the benefits and requirements of the program, and the effects of non-participation for mandatory participants.
Connects participants with services to start a career that maximizes their earnings potential.
Triages customer needs and refers to other workforce programs that align.
Facilitates program orientation virtually or in person.
Schedules meetings with customers.
Meets with customer in person or remote based on their needs, providing enrollment into the Employment Service program, reviewing work search activities, providing information about available jobs based on the customers' skills and interests, assisting in creating an individual employment plan, with next steps in career goals, and scheduling workshops, services or other follow up meetings.
Interviews job seekers to assess ongoing service needs, obtain occupational information and explore the full range of employment opportunities and/or training.
Coaches job seekers to present themselves effectively as candidates and obtain optimal placement in employment or further occupational information.
Provides career advisement including the development of individual employment/placement plans, referrals to jobs, placement in training or education programs, job placement or advancement, and retention services.
Performs visits to job seekers' homes, training providers' sites, and /or employment sites.
Accurately documents job seeker interactions through well-written case notes in an automated system.
Ensures that case files meet or exceed programmatic requirements.
Addresses the unique needs and barriers of job seekers and create and maintain an environment of inclusion for all participants by making job seeker referrals to appropriate workshops, assessments, and internal programs while ensuring equitable access for all individuals regardless of needs or barriers.
Utilizes Extreme Job seeker Service behaviors in all interactions with internal and external job seekers.
Reports issues with UI eligibility and non-participation to state agencies.
Works in a fast-paced environment involving multiple appointments with job seekers on a daily basis.
Updates processes quickly if changes are made by program management.
Performs other reasonable related duties as assigned by the immediate supervisor and other management as required.
Revises or changes job duties as business requirements dictate.
Changes work schedules as required, including requiring overtime.