Resale Driver/Porter

Metrocrest Services • Carrollton, TX

3d • Hybrid

About The Position

Metrocrest Services is seeking dependable, hardworking individuals to join their dynamic team at Metrocrest Resale, a nonprofit resale shop where every item sold helps support Metrocrest Services. The Resale Driver/Porter is often the "face of Metrocrest Services," interacting with donors and customers in homes, in the store, and while driving the Metrocrest Resale delivery truck. The Driver/Porter is responsible for providing excellent customer service in all contact with customers, donors, and volunteers. The Resale Driver/Porter will operate the assigned truck as required in a safe and responsible manner, assist with loading, unloading, and moving furniture, and will oversee volunteers as needed. This position reports directly to the Back of House Supervisor and indirectly to the Store Manager.

Requirements

• High School Diploma or Equivalent
• Ability to work Tuesday through Saturday from 8:45 AM-5:15 PM with occasional changes depending on store operations.
• Ability to regularly lift, carry, and move objects weighing 50 or more pounds for 7+ hours
• Valid Texas Driver’s License
• At least 1 year of experience operating a non-CDL box truck
• Compassionate nature and ability to exhibit Metrocrest Services’ Core Values
• Ability to maintain consistent attendance
• Ability to maintain a positive and helpful attitude
• Excellent customer service and communication skills
• Ability to work independently and take initiative requiring minimal supervision
• Ability to work with diverse populations
• Ability to maintain high levels of professionalism
• Ability to create positive experiences for customers, donors, volunteers, and coworkers.

Nice To Haves

• Customer service
• Moving/transporting furniture, household appliances, and bulk items
• Experience working with volunteers

Responsibilities

• Operate the assigned truck as required in a safe and responsible manner.
• Assist with loading, unloading, and moving furniture.
• Oversee volunteers as needed.
• Provide excellent customer service in all contact with customers, donors, and volunteers.
• Maintain the highest standards in safety and obey all traffic laws while driving the Metrocrest Resale truck.
• Maintain professionalism and courtesy while driving the Metrocrest Resale truck.
• Immediately report all accidents and/or damage to the truck to the Back of House Supervisor.
• Greet all donors and customers in a manner representative of Metrocrest’s Core Values upon arrival for pickups and/or deliveries; maintain such behavior throughout the entire customer/donor transaction.
• Load and unload delivery truck.
• Provide receipts to donors.
• Accurately complete daily mileage logs.
• Turn in the completed mileage log and donor receipts at the end of each workday.
• Work with Back of House Supervisor to create, review, and finalize scheduled pickups, deliveries, and any associated needs or changes.
• Maintain daily pick-up/delivery schedule, and communicate any changes to the Back of House Supervisor and store office.
• Communicate any special needs, requests, or concerns to the Back of House Supervisor.
• Analyze and determine if items picked up are sellable, unless told otherwise by the Back of House Supervisor and Store Manager.
• Communicate effectively and professionally in the instance in which a donation is denied.
• Communicate to volunteers the expectations and guidelines of working with donations and donors, and provide volunteers direction on appropriate actions and interactions in donor homes.
• Perform other duties as assigned by the Back of House Supervisor and/or Store Manager.

Benefits

• Employer-sponsored medical insurance through BCBSTX with employer contribution toward monthly premiums, effective the first day of the month following the date of hire
• Employer-sponsored dental (Principal) and vision insurance, effective the first day of the month following the date of hire
• Employer-paid group term life insurance (Principal)
• Employer-paid long-term disability (Principal)
• 401(k) retirement plan with company matching 1/2:1 (up to 6%)
• Generous paid time off package, including vacation, personal time off, and paid holidays
• Paid parental leave
• Training and development opportunities
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED