RESALE DRIVER/PORTER

Metrocrest Services • Carrollton, TX

3d • Hybrid

About The Position

Metrocrest Services is seeking dependable, hardworking individuals for the Resale Driver/Porter position at Metrocrest Resale, a nonprofit resale shop. This role is often the "face of Metrocrest Services," interacting with donors and customers in homes, in the store, and while driving the Metrocrest Resale delivery truck. The Driver/Porter is responsible for providing excellent customer service, operating the assigned truck safely, assisting with loading and unloading, and overseeing volunteers as needed. The ideal candidate will have a compassionate nature, a strong work ethic, and a desire to help others achieve stability and independence.

Requirements

• High School Diploma or Equivalent
• Ability to work Tuesday through Saturday from 8:45 AM-5:15 PM with occasional changes depending on store operations.
• Ability to regularly lift, carry, and move objects weighing 50 or more pounds for 7+ hours
• Valid Texas Driver’s License
• At least 1 year of experience operating a non-CDL box truck
• Consistent, reliable attendance is vital.
• Must be present, on time, and ready to work for all scheduled shifts.
• Must be able to reliably and successfully perform each essential function of this role, with or without reasonable accommodation.
• Dependability/Attendance: Reports to work on time, prepared, and ready to complete all scheduled pickups, deliveries, and assigned duties.
• Customer Focus: Represents Metrocrest Services professionally during pickups, deliveries, and on the sales floor; treats donors and shoppers with courtesy and respect; handles their donated goods and purchased goods with care.
• Communication: Clearly and courteously communicates pickup and delivery information, donation guidelines, store policies, and any changes or concerns to customers, donors, volunteers, and coworkers.
• Tenacity: Stays with a position or plan of action until the desired objective is obtained or is no longer reasonably attainable.
• Work Standards/Quality Orientation: Takes ownership of completing work correctly, including handling and wrapping sold items with care, safely loading, and unloading merchandise, and protecting donations and purchases from damage.
• Adaptability: Adjusts quickly and positively to a fast-changing retail floor, including shifting priorities and day-to-day changes in donations, inventory, and customer volume.
• Energy/Stamina: Sustains an active pace and stays effective while standing, moving, and lifting throughout a full shift in a fast-paced, high-volume environment.
• Initiative: Takes action and pitches in without being asked, staying productive and helpful with minimal supervision.
• Stress Tolerance: Stays calm, courteous, and focused when completing physically demanding work, managing schedule changes, or handling a difficult customer or donor situation.
• Teamwork: Pitches in to help teammates, shares helpful information, and stays committed to the store's shared goals.

Nice To Haves

• Customer service experience
• Experience moving/transporting furniture, household appliances, and bulk items
• Experience working with volunteers
• Compassionate nature and ability to exhibit Metrocrest Services’ Core Values
• Ability to maintain a positive and helpful attitude
• Ability to work independently and take initiative requiring minimal supervision
• Ability to work with diverse populations
• Ability to maintain high levels of professionalism
• Ability to create positive experiences for customers, donors, volunteers, and coworkers

Responsibilities

• Operate the assigned truck in a safe and responsible manner.
• Assist with loading, unloading, and moving furniture and other items.
• Provide excellent customer service to customers, donors, and volunteers.
• Oversee volunteers as needed.
• Maintain the highest standards in safety and obey all traffic laws while driving.
• Report all accidents and/or damage to the truck immediately.
• Greet donors and customers professionally upon arrival for pickups and deliveries.
• Provide receipts to donors.
• Accurately complete daily mileage logs and turn them in at the end of each workday.
• Work with the Back of House Supervisor to create, review, and finalize scheduled pickups, deliveries, and associated needs or changes.
• Maintain the daily pick-up/delivery schedule and communicate any changes.
• Communicate any special needs, requests, or concerns to the Back of House Supervisor.
• Analyze and determine if items picked up are sellable.
• Communicate professionally in the instance in which a donation is denied.
• Communicate expectations and guidelines to volunteers working with donations and donors, and provide direction.
• Maintain behavior representative of Metrocrest’s Core Values in all interactions.
• Perform other duties as assigned by the Back of House Supervisor and/or Store Manager.

Benefits

• Employer-sponsored medical insurance through BCBSTX with employer contribution toward monthly premiums, effective the first day of the month following the date of hire
• Employer-sponsored dental (Principal) and vision insurance, effective the first day of the month following the date of hire
• Employer-paid group term life insurance (Principal)
• Employer-paid long-term disability (Principal)
• 401(k) retirement plan with company matching 1/2:1 (up to 6%)
• Generous paid time off package, including vacation, personal time off, and paid holidays
• Paid parental leave
• Training and development opportunities
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED