Resale Clothing Specialist

Metrocrest Services•Carrollton, TX

7d•Onsite

About The Position

Are you passionate about making a difference and love the thrill of thrift shopping? If so, join our dynamic team at Metrocrest Resale, a nonprofit resale shop where every item sold helps support Metrocrest Services! We're looking for enthusiastic, customer-focused individuals who want to create a positive impact in our community while working in a fun, fast-paced retail environment. If you're ready to turn your love for fashion, sustainability, and people into a rewarding career, apply today! The Agency Metrocrest Services is a team of volunteers, nonprofit partners, donors, and employees whose Mission is “Providing hope through programs that lead to self-sufficiency and foster independence.” Our Core Values are based on principles that guide our actions, behaviors, and decisions. Our Core Values are: Start with a “YES” Attitude: Working together to find solutions At Metrocrest Resale approach donors, customers, and teammates with solutions, flexibility, and a willingness to help Celebrate Differences: Show others dignity, respect, and inclusion while honoring everyone’s experiences and unique contributions At Metrocrest Resale, we value diverse backgrounds, perspectives, and experiences and foster an inclusive workplace Be Kind: Make a choice to be kind to ALL through empathy and understanding At Metrocrest Resale, we treat everyone with respect, patience, and professionalism Choose Joy: Joy is an attitude; pursue it every day At Metrocrest Resale, we create an uplifting shopping and working environment Embrace Change: A willingness to be open-minded and collaborate while accepting that change is an integral part of making our organization stronger At Metrocrest Resale, donation volume and priorities shift daily; we adapt with a positive attitude We are looking for team members whose values align with ours and who are compassionate, professional, and committed to serving their neighbors in need.

Requirements

Ability to work a flexible schedule, including Monday - Saturday, between the hours of 9:00 AM - 6:30 PM
High School Diploma or equivalent
Ability to lift and move items up to 20 lbs., with or without reasonable accommodation
Ability to stand or move for 7 hours per shift, with or without reasonable accommodation
Comfortable working in a fast-paced, high-volume retail or warehouse-like environment
Strong attention to detail and quality control
Ability to prioritize tasks and manage time effectively in a high-volume setting
Basic merchandising awareness (organization, presentation, and visual appeal)
Ability to follow established processes while also identifying opportunities for efficiency
Comfort providing direction and guidance to volunteers in a supportive and respectful manner
Customer service mindset with the ability to engage positively with diverse populations
Reliability, consistency, and a strong work ethic
Alignment with Metrocrest Services’ mission and values

Responsibilities

Process, sort, hang, tag, and price all incoming donated clothing in alignment with Metrocrest Resale standards, ensuring consistent quality and brand presentation
Inspect all clothing items for quality, including identifying stains, tears, excessive wear, or other defects; make timely decisions on resale vs. recycling
Ensure efficient throughput of inventory by prioritizing and moving processed clothing to the sales floor quickly to support store turnover and revenue goals
Maintain organized backroom operations, including sorting areas, racks, and workflow processes to maximize efficiency in a high-volume environment
Merchandise clothing on the sales floor in a visually appealing and organized manner, including sizing, categorization, rotation, and seasonal adjustments
Conduct daily restocking and rotation of inventory to keep the sales floor fresh, full, and aligned with customer demand
Provide direction, support, and oversight to volunteers assisting with sorting, hanging, and tagging to ensure quality standards and productivity expectations are met
Maintain a clean, safe, and organized work environment in both backroom and sales floor areas
Support front-of-store operations as needed, including operating the register and providing coverage for breaks and lunches
Deliver a positive customer experience by greeting customers, assisting shoppers and donors, and representing Metrocrest with professionalism and warmth
Respond to customer questions, resolve concerns, and clearly communicate store policies, including returns and guarantees
Contribute to team success by supporting daily operations and helping achieve monthly sales goals
Perform additional duties as assigned by the Resale Management to support overall store operations