RESALE CLOTHING SPECIALIST

Metrocrest Services•Carrollton, TX

15h•Onsite

About The Position

Metrocrest Resale, a nonprofit resale shop, is seeking enthusiastic, customer-focused individuals to join their dynamic team. The role involves turning donated clothing into high-quality, revenue-generating inventory that supports Metrocrest Services' mission of empowering individuals toward self-sufficiency. This position blends operational excellence with mission impact, taking ownership of the full lifecycle of clothing donations from intake to sales floor presentation. The ideal candidate will have a passion for fashion, sustainability, and people, and wants their work to have a visible, tangible impact. The agency, Metrocrest Services, operates with core values of a "YES" attitude, celebrating differences, kindness, choosing joy, and embracing change. They are looking for team members whose values align with theirs and who are compassionate, professional, and committed to serving their neighbors in need.

Requirements

Ability to work a flexible schedule, including Monday - Saturday, between the hours of 9:00 AM - 6:30 PM
High School Diploma or equivalent
Ability to lift and move items up to 20 lbs., with or without reasonable accommodation
Ability to stand or move for 7 hours per shift, with or without reasonable accommodation
Comfortable working in a fast-paced, high-volume retail or warehouse-like environment
Strong attention to detail and quality control
Ability to prioritize tasks and manage time effectively in a high-volume setting
Basic merchandising awareness (organization, presentation, and visual appeal)
Ability to follow established processes while also identifying opportunities for efficiency
Comfort providing direction and guidance to volunteers in a supportive and respectful manner
Customer service mindset with the ability to engage positively with diverse populations
Reliability, consistency, and a strong work ethic
Alignment with Metrocrest Services’ mission and values

Responsibilities

Process, sort, hang, tag, and price all incoming donated clothing in alignment with Metrocrest Resale standards, ensuring consistent quality and brand presentation.
Inspect all clothing items for quality, including identifying stains, tears, excessive wear, or other defects; make timely decisions on resale vs. recycling.
Ensure efficient throughput of inventory by prioritizing and moving processed clothing to the sales floor quickly to support store turnover and revenue goals.
Maintain organized backroom operations, including sorting areas, racks, and workflow processes to maximize efficiency in a high-volume environment.
Merchandise clothing on the sales floor in a visually appealing and organized manner, including sizing, categorization, rotation, and seasonal adjustments.
Conduct daily restocking and rotation of inventory to keep the sales floor fresh, full, and aligned with customer demand.
Provide direction, support, and oversight to volunteers assisting with sorting, hanging, and tagging to ensure quality standards and productivity expectations are met.
Maintain a clean, safe, and organized work environment in both backroom and sales floor areas.
Support front-of-store operations as needed, including operating the register and providing coverage for breaks and lunches.
Deliver a positive customer experience by greeting customers, assisting shoppers and donors, and representing Metrocrest with professionalism and warmth.
Respond to customer questions, resolve concerns, and clearly communicate store policies, including returns and guarantees.
Contribute to team success by supporting daily operations and helping achieve monthly sales goals.
Perform additional duties as assigned by the Resale Management to support overall store operations.