SITEC - Requirements Analyst - MacDill AFB
About The Position
Peraton is hiring a Requirements Analyst to support the Special Operation Command Information Technology Enterprise Contract (SITEC) 3 at MacDill Air Force Base in Florida. The SITEC 3 Enterprise Operations and Maintenance task order provides USSOCOM, its Component Commands, Theater Special Operations Commands, and deployed forces with IT operations and maintenance services. These services support network operations and infrastructure, end-user and common-device support, configuration, change, license and asset management, training, and install, move, add, and change services. The supported mission operates around the globe 24x7x365. The Requirements Analyst translates business and technical requirements into operational solutions, analyzes systems and processes, and develops technical solutions aligned with enterprise capabilities and practices. The role works closely with stakeholders, business units, IT, and development teams, and requires strong analytical, problem-solving, communication, and interpersonal skills. The analyst must understand government processes and perform work in accordance with applicable policies, procedures, regulations, directives, and industry best practices. Project management experience and knowledge of the Government’s preferred ERP solutions are a plus.
Requirements
- Active DoD security clearance at the TS/SCI level.
- Minimum relevant experience, depending on education: 9 years with a high school diploma, 7 years with an Associate degree, 5 years with a Bachelor’s degree, or 3 years with a Master’s degree.
- Demonstrated ability to communicate exceptionally well orally and in writing.
- Positive customer service attitude.
- Strong proactive team player.
- Broad understanding of and experience translating requirements into operational solutions.
- Thorough understanding of Government processes.
Nice To Haves
- Project management experience.
- Strong technical and functional knowledge of the Government’s preferred Enterprise Resource Planning (ERP) solutions.
- Background and certifications related to systems or network engineering.
- ITIL Foundations, Project+, Certified Associate in Project Management (CAPM), or Project Management Professional (PMP) certification.
Responsibilities
- Identify business and technical problems and develop corrective actions or improvements, ensuring solutions are technically sound and aligned with enterprise capabilities and practices.
- Analyze and define systems, functions, processes, and user needs.
- Develop and design technical solutions for unique operational requirements using available technical capabilities, tools, and services.
- Develop and recommend policies and procedures to transition solutions from concept through planning to operations.
- Lead projects to update and modernize existing systems in response to changing operational needs, policy, or organizational strategy.
- Create policies, procedures, workflows, and user guides to support user acceptance and system integration.
- Conduct organizational studies, map current ITSM processes, and perform gap analyses to identify improvement opportunities using frameworks such as ITIL and Lean.
- Collaborate with stakeholders to elicit business needs and create user stories, acceptance criteria, and technical specifications for ServiceNow solutions.
- Assist in configuring workflows, business rules, forms, dashboards, and reports, ensuring solutions align with business objectives.
- Provide expertise in Incident, Change, Problem, Asset, Configuration, and Knowledge Management.
- Lead technical solution design sessions, communicate project status, and serve as a liaison among business units, IT, and development teams.
- Participate in user acceptance testing, develop test cases, and create end-user training materials.
Benefits
- Medical, dental, and vision benefits.
- Life insurance.
- Health savings account.
- Short- and long-term disability.
- Employee Assistance Program (EAP).
- Parental leave.
- 401(k).
- Paid time off for vacation.
- Company-paid holidays.
- Employees may be eligible for overtime, shift differential, and a discretionary bonus, depending on the position.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
