Requirements Analyst

Zenith American Solutions

2d•Hybrid

About The Position

The Requirements Analyst collaborates with project stakeholders to identify operational and application requirements for the system's usual functions and error-handling requirements while prioritizing and documenting these system requirements. "Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role."

Requirements

Demonstrated understanding of compliance/regulatory IT Infrastructure.
Experience using Microsoft Office (Project, Word, Excel, Visio and PowerPoint).
Strong customer service skills.
Excellent verbal and written communication skills and the ability to explain policies, procedures, and technical information clearly and accurately.
Possess strong conceptual, analytical, and problem-solving skills.
Experience in gathering and engaging in business process analysis.
Strong organizational and planning skills.
Ability to exercise independent judgment, manage multiple priorities and consistently deliver high-caliber results.
Advanced situational awareness and ability to respond using available resources.
Confidence working with and interfacing with stakeholders across different parts of the business.
Comfortable working with technology, including web-based systems.
Self-motivated and able to work with minimal supervision.
Able to adapt quickly in a rapid, changing environment.

Nice To Haves

Bachelor's Degree in related field, or equivalent combination of education and work CEBS designation preferred.
Minimum of 3 years related experience in pensions, insurance, benefits, or TPA environment preferred.
Experience with project tools (Clarity, ALM, HDP) preferred

Responsibilities

Identify, define and document detailed business requirements from project stakeholders.
Conduct needs assessment where appropriate by collecting information pertaining to work procedures, workflows, reports, and other business needs.
Translate multiple perspectives into a requirements specification and communicates with project stakeholders regarding test results and changes to the end-product requirements.
Conduct analysis and determine client operational objectives by studying business functions, gathering information, and evaluating output requirements and formats.
Provides functional design help for the project.
Participate in peer reviews to validate the requirements as well as reviews of the system design, code and test cases to confirm the system adheres to documented requirements.
Determine system utilization requirements by researching and testing systems.
Document end user requirements and create workflow and process diagrams to support customer business needs.
Provide end-user support by email, phone, chat, or face-to-face meetings.
Provide issue management for end-user problems and ensure consistent high-level responsiveness and customer care.
Performs quality assurance review of specifications for internal and external delivery.
Participates in writing and executing test plans, test cases.
Perform other related duties and special projects as assigned.