Requestor Resolution Representative
About The Position
The mission of this role is to provide exceptional customer service to clients, patients, and requesters. The representative will be responsible for meeting daily goals and reporting recurring issues to the Process Integrity Manager for resolution. The ideal candidate will align with HealthMark Group’s core values, culture, and the overall CRAFT of the company. HealthMark is a mission to revolutionize how medical records are released to patients, providers, and other stakeholders. We provide tech-enabled solutions that help health systems, hospitals, FQHCs, provider-led networks, and other care providers deliver the right medical records to the right patient.
Requirements
- Strong written and verbal communication skills
- Excellent interpersonal skills to foster relationships with requestors, clients, and team members
- Detail-oriented with the ability to resolve customer issues promptly
- Strong follow-up and time management abilities
- Reliable internet connection and a quiet, professional remote work environment
- Excellent communication, analytical, and problem-solving skills
- 1+ year of call center experience
- Ability to multitask, prioritize responsibilities, and manage time efficiently
- Willingness to learn and adapt
- Proficiency in Microsoft Office and related applications
- High school diploma or GED required
Nice To Haves
- Medical industry experience preferred but not required
- Customer Service: 1 year (preferred)
- Healthcare: 1 year (preferred)
- Bilingual would be a plus++ English and Spanish
Responsibilities
- Conduct email and outbound call outreach on non-compliant orders to obtain missing documentation or information
- Quality Control checks on orders move into Pending Authorization
- Perform data entry to update contact details (emails, faxes, addresses) for records release
- Enter new requests into MedRelease
- Review orders to ensure all required documents and information are included
- Monitor and manage multiple queues
- Meet assigned daily productivity goals
Benefits
- medical, dental, and vision insurance
- 401k matching
- remote opportunities
- paid time off
- a paid volunteer day of your choice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
