Requestor Account Specialist
About The Position
HealthMark is seeking a Requestor Account Specialist to join their dynamic team. This role involves strengthening requester and client relationships, managing bulk requests, performing inventory analysis, and generating reports. The specialist will be responsible for maintaining near real-time communication on inventory statuses and addressing any issues promptly. This is a full-time position within a company recognized as a Top Workplace and an Inc. 5000 fastest-growing company for ten years. HealthMark's mission is to revolutionize medical record release through tech-enabled solutions, making health information more accessible to patients and providers.
Requirements
- Computer literacy and familiarity with various computer programs such as MS Office (formal computer training may be advantageous in progressing in this career)
- Fast learner with excellent organizational skills
- Strong knowledge of MS Excel
- Ability to work under time constraints.
- Focused on team character pillars: prepared, honest, teacher/learner
- Typing- Data Entry
- Excellent written and verbal communication skills
Nice To Haves
- Formal computer training may be advantageous in progressing in this career
Responsibilities
- Strengthens the advancement of key requester and client relationships
- Responsible for gathering, documenting, and collecting fees for all bulk requests received in multi-channel platforms.
- Performs inventory analysis to drive operations.
- Generates and distributes reports to internal teams, external clients, and requesters.
- Updates on statuses for inventory, aiming for near real-time communication.
- Weekly communication regarding unresolved inventory, specifically items lacking complete information.
- Monitors and reports on the turnaround time (TAT) for all communications.
- Communicates messages clearly, promptly, and concisely to clients and requesters
- Raises issues and promotes priorities in workloads
- Reports to the Requester Account Manager
Benefits
- medical
- dental
- vision insurance
- 401k matching
- remote opportunities
- paid time off
- a paid volunteer day of your choice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
