Reputations manager

Midtown Home Improvements • Wentzville, MO

1d • $45,000 - $50,000

About The Position

We are seeking a strategic, customer-focused Reputation Manager to strengthen our brand reputation across multiple markets and digital platforms. This role is responsible for leading online reputation strategy, monitoring customer sentiment, managing escalations, driving award recognition efforts, and enhancing customer experience programs. The ideal candidate will work closely with leadership and cross-functional teams to improve customer satisfaction, and support long-term business growth.

Requirements

• 3+ years of experience in reputation management, customer experience, customer success, communications, marketing, operations, or a related field
• Strong analytical and problem-solving abilities with experience interpreting customer feedback, managing escalations, and sentiment trends
• Exceptional written and verbal communication skills
• Highly organized with strong attention to detail
• Proficient in Microsoft Office, CRM systems, and online platforms

Responsibilities

• Increase positive review volume, ratings, and online visibility through proactive reputation strategies
• Monitor customer response and identify trends to drive actionable improvements
• Manage escalated customer concerns with professionalism and strategic communication
• Partner cross-functionally with leadership, operations, marketing, and customer service to improve customer experience
• Support award and recognition initiatives that enhance brand credibility and visibility

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed