Reputation and Concierge Services Coordinator

University Medical Partners • Newark, CA

13d • $90,000 - $115,000

About The Position

The Reputation and Concierge Services Coordinator plays a key role on the UMP Communications Team, supporting the organization’s commitment to enhancing the clinician experience. This position is responsible for monitoring, managing, and improving the online reputation of UMP clinicians, as well as developing and coordinating concierge-style services designed to support clinicians and staff in their professional and personal well-being.

Requirements

• Degree in hospitality management, or a related field (or equivalent experience).
• 3+ years of experience in communications, marketing, customer experience, or hospitality service.
• Strong organizational and vendor management skills with attention to detail.
• Excellent writing, interpersonal, and problem-solving abilities.
• Familiarity with online reputation management tools and analytics.
• Professional discretion, especially when dealing with clinician or patient information.
• Must demonstrate expertise in tasks assigned.
• Strong organizational and planning skills to manage multiple priorities and meet required deadlines.
• Advanced analytical ability and problem-solving skills, including the ability to independently assess risks, develop mitigation strategies, and make critical decisions in a timely manner.
• Excellent understanding of project management tools.
• Maintain confidentiality in matters relating to patient/family and clinician conduct.
• Maintain professional relationships.
• Relay information appropriately over telephone, E-mail, texting, and other communication devices.
• Work effectively and collaboratively with practitioners, managers and staff members.
• Delegate work as needed.
• Initiate problem solving and conflict resolution to foster effective work relationships with peers.
• Display passion and optimism; inspire respect and trust; mobilize others to fulfill the vision; provide vision and inspiration to peers and staff.
• Help develop workable implementation plans, communicate changes effectively.
• Willingness to learn new processes related to improvement efforts.
• Build commitment and overcome resistance, prepare and support those affected by change.
• Monitor transition and evaluate results.
• Exhibit confidence in self and others; inspire and motivate others to perform well.
• Effectively influence actions and opinions of others; accept feedback from others; give appropriate recognition to others.
• Look for ways to improve and promote quality; demonstrate accuracy and thoroughness.
• Assist in the development of indicators, thresholds, study methods and data collection as assigned.
• Respond to problems/opportunities to improve care/customer service
• Eager to use Artificial Intelligence to monitor reputations and provide services at scale to all UMP employees

Responsibilities

• Continuously monitor clinician and practice profiles across online review platforms, including Google, Healthgrades, Yelp, social media, etc.
• Track and analyze reputation metrics, identifying trends and opportunities for proactive communication or service improvement.
• Coordinate with internal teams to address or escalate concerns reflected in reviews.
• Develop strategies and resources to help clinicians strengthen their professional online presence and manage feedback effectively.
• Draft key messaging, review responses, and guidance aligned with UMP brand and compliance standards.
• Design and implement a concierge services program that supports UMP clinicians’ work-life balance and enhances their daily experience.
• Source, vet, and manage partnerships with local vendors (e.g., meal delivery, dry cleaning, pet care, car services, etc.).
• Promote available services through internal communications and ensure seamless scheduling, billing, and vendor coordination.
• Gather feedback and continually refine offerings to maximize participation and satisfaction.
• Support event coordination and wellness initiatives as needed.

Benefits

• Salary Range: $90,000-$115,000/annually
• Robust benefits package
• Annual 401k Safe Harbor contributions
• PTO plan includes paid Holidays, Extended Sick Leave
• CME allowance
• Multiple health plan options
• Dental, Vision, short-term disability, long-term disability, Life Insurance, and others

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level