Reproductive Health Specialist (Hybrid)
About The Position
Join the Erie team! Motivated by the belief that healthcare is a human right, we provide high quality affordable care to support healthier people, families, and communities. Erie delivers holistic care to help every member of the family stay healthy and active from infancy through adulthood. Since 1957, we have provided high-quality care to diverse patients most in need, regardless of their insurance status, immigration status, or ability to pay. Erie Family Health Centers, a top workplace in Chicago and suburbs, is looking for a valuable addition to our Referrals team! The Reproductive Health Specialist (RHS) performs primary duties associated with referring patients to internal and external health care resources, manages reproductive health referrals for specialty care and obtaining prior authorizations, assists with patient scheduling for obstetric ultrasound orders and is responsible for following up with patients, hospitals, and providers regarding referrals, appointments, and results status.
Requirements
- High School Diploma or equivalent required
- Basic computer skills
- Excellent communication and customer service skills
- Ability to work independently and within a team
- Ability to work flexible hours including evenings and weekends
- Able to respond quickly and directly to providers, patients, and management team if any issues arise in processes.
- Ability to navigate EMR resources for multiple hospital partners
- One year of related experience at Erie or a similar healthcare setting
Nice To Haves
- Intermediate proficiency in Microsoft Office a plus
- Intermediate medical terminology particularly for reproductive health (OB/GYN)
- Experience with Epic systems a plus
Responsibilities
- Processes and manages obstetric ultrasound and MFM referral requests through Erie’s electronic medical record, researching patient’s insurance status, and verifies appropriate internal and external referral resources.
- Communicates any unexpected delays to providers immediately for consultation.
- Ensures all needed prior authorizations are obtained in a timely manner and follows up on prior authorizations.
- Ensures all needed information is in the referral through Erie’s electronic medical record including patient diagnosis and reason for referral; communicates with providers if any clinical information is missing.
- Supports Reproductive Health and Family Medicine providers who desire antenatal testing, versions, induction of labor or surgical intervention for their patients.
- Responsibilities include completing necessary hospital paperwork for patients, obtaining prior authorization for services, scheduling with the appropriate department, and coordination of pre-operative testing and clearance.
- Processes and manages Gynecology Oncology referral requests through Erie’s electronic medical record, researching client’s insurance status, and verifies appropriate internal and external referral sources.
- Communicates any unexpected delays to providers immediately for consultation.
- Provides input and ideas to Supervisor regarding scheduling operations and referrals and reproductive health workflows and performs other duties as assigned
Benefits
- Competitive salaries
- High-quality health care plans
- Generous time off benefits
- Retirement benefits
- Medical, Dental, Vision, Life and Disability Insurance
- Flexible Spending (FSA) for Health Care or Childcare
- 401(k) program with Erie matching $0.50 for every $1.00 up to the first 5% of the employee’s biweekly salary
- Annual Paid Time Off: starting at 15 days of PTO
- 8 paid holidays
- Annual merit increases
- Room for growth and career advancement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
