Reproductive Health Assistant

Planned Parenthood Great Plains•Little Rock, AR

About The Position

The Reproductive Health Assistant participates in a team approach to patient care, communicating effectively and sensitively with patients of diverse backgrounds and ages while serving as a patient advocate. The role supports patient services such as patient relations, appointment scheduling, cash handling, laboratory work, and patient education. The assistant may work at the front desk, as a patient educator, in phlebotomy, and in support of medical care. The position provides customer service and administrative support, prepares patients for examinations, collects and documents medical information, supports clinicians during care, performs basic laboratory procedures, and helps patients understand their care options. It also involves insurance verification, billing and payment collection, medical record maintenance, confidentiality, and compliance with applicable patient-rights, CLIA, and OSHA requirements. PPGP requires COVID-19 vaccination as a condition of employment, unless a medical or religious exemption is granted. The organization describes a commitment to justice, equity, diversity, and inclusion and is an equal-opportunity employer.

Requirements

High school diploma or equivalent.
Ability to work flexible hours, including evenings and Saturdays.
Prior working knowledge of an Electronic Health Records system.
COVID-19 vaccination is required as a condition of employment unless a medical or religious exemption is granted.

Nice To Haves

Work experience and/or training in the healthcare field.
Epic experience.

Responsibilities

Provide exceptional customer service and collect patient fees, co-payments, and donations according to PPGP guidelines.
Conduct patient education sessions, including informed-consent counseling, to support voluntary, informed decisions about care.
Prepare patients for health care visits by directing or accompanying them to examination rooms, providing gowns and drapes, assisting with positioning, and arranging instruments, supplies, and equipment.
Perform front-desk duties, including answering phones, greeting and checking in patients, verifying insurance, handling in-office billing and fee collection, and maintaining electronic medical records.
Interview patients and verify information, review or record medical history, take vital signs, confirm the purpose of the visit, and review medications and allergies.
Complete records by documenting examinations, treatment, and test results.
Counsel patients about options after pregnancy, including parenting, adoption, and abortion.
Assist health care providers during examinations; prepare laboratory specimens; perform basic on-site laboratory tests; dispose of contaminated supplies; sterilize instruments; and perform other requested procedures.
Screen and document patients’ financial, medical, and social histories.
Conduct tests according to CLIA standards and follow OSHA regulations when handling biological matter.
Verify insurance, determine patient payment responsibility, post charges and payments, collect authorizations and insurance cards with photo identification, complete forms, and obtain required signatures.
Enter patient visit and fee data accurately in the EMR/EHR to improve claims-processing accuracy and efficiency.
Maintain confidentiality, prepare deposit slips, and run end-of-day reports for delivery of the daily deposit to the bank as instructed by the Health Center Manager.
Follow PPGP procedures for professionalism, minimizing patient wait times, addressing complaints, and administering patient-satisfaction surveys after visits.
Provide accurate information about PPGP services, including contraception, options, and funding sources.
Comply with patient-rights regulations and child and minor abuse identification and reporting requirements.
Demonstrate the “In This Together” principles in interactions with coworkers, staff, and patients.
Support and carry out PPGP’s mission and standards for health care, education, and advocacy.