Represented Bodily Injury Adjuster - PST/MST/CST - Remote

Allstate • Phoenix, AZ

8d • $53,500 - $84,625 • Remote

About The Position

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. A day in the life of a Represented Bodily Injury Adjuster, and what it takes to do the job! As a Represented Bodily Injury Adjuster your focus will be investigating automobile accidents involving single or multiple vehicles, which result in property damage and bodily injury with attorney/litigation involved. You will have the convenience of working remotely from your home while efficiently handling your responsibilities. You will assess coverage, liability, and damages while providing exceptional customer service throughout your day. Customer and attorney communication will take place through different channels, including voice calls, email, and text messages. Through the utilization of innovative platforms and tools, you will engage in negotiation processes to reach fair injury settlements with all parties involved. In this role, candidates must demonstrate a high level of adaptability to thrive in a fast-paced and continuously evolving environment. Success requires the ability to manage multiple, diverse venues simultaneously, each with its own unique operational demands and stakeholder expectations. As the claim owner, you are the primary point of contact for the customer for their claim. While others—such as field adjusters or repair shops—may assist with the claim, the insured will look to you for guidance throughout the process. Excellent customer service is essential. For many customers, this may be their first experience filing a claim. It's your responsibility to support them through what can be a stressful situation by providing clear communication and empathetic guidance. Additionally, the role involves close collaboration with internal partners to assess and drive value across initiatives. This cross-functional engagement is key to aligning strategic goals and delivering impactful outcomes. Candidates for this role must reside in the Pacific, Mountain or Central time zones. This position is not available to residents of California, Washington, Alaska, Hawaii and Puerto Rico. The work schedule varies depending on your local time zone: Pacific Time Zone: Monday-Friday, 8:00am-4:30pm PST Mountain Time Zones: Monday–Friday, 8:00am –4:30pm MST Central Time Zone: Monday-Friday, 9:00am-5:30pm MST or later

Requirements

• A dedicated workspace in your residence that is private and free from distractions.
• A minimum internet bandwidth of 50 MB down/5 MB up.
• Appropriate work surface and seating.
• Minimum 2 years' experience in bodily injury claims handling or a related field.
• Proficient communication skills, especially over the phone, to establish rapport and assess claims accurately.
• Ability to work independently and remotely, while managing time efficiently.
• Knowledge of insurance policies, coverage, and liability determination.
• Strong critical thinking and problem-solving skills to evaluate and negotiate injury claims successfully.
• Knowledge of innovative tools and platforms for effective claims evaluation.
• Must reside in the Pacific, Mountain or Central time zones.
• Not available to residents of California, Washington, Alaska, Hawaii and Puerto Rico.

Nice To Haves

• Candidates must demonstrate a high level of adaptability to thrive in a fast-paced and continuously evolving environment.

Responsibilities

• Investigating automobile accidents involving single or multiple vehicles, which result in property damage and bodily injury with attorney/litigation involved.
• Assessing coverage, liability, and damages while providing exceptional customer service.
• Communicating with customers and attorneys through voice calls, email, and text messages.
• Engaging in negotiation processes to reach fair injury settlements with all parties involved.
• Managing multiple, diverse venues simultaneously.
• Acting as the primary point of contact for the customer for their claim.
• Supporting customers through stressful situations by providing clear communication and empathetic guidance.
• Collaborating with internal partners to assess and drive value across initiatives.
• Performing detailed reviews of damage and interpreting policies to determine coverage.
• Evaluating and negotiating claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies.
• Utilizing multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms.
• Executing policies along policy agreements, and keeping a clear record of work in a claims system.
• Ensuring timely and accurate documentation is completed as you work on each claim.

Benefits

• Competitive pay with needed support for continuous development and career advancement.
• Flexibility in scheduling and a time off policy that helps support your work/life balance.
• Initial and ongoing training to get you proficient in your new role.
• Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life.
• A technology bundle that includes all equipment needed to perform your work from home (laptop, monitor, headset, keyboard, mouse).
• Connectivity reimbursement of $80 per month to offset a portion of your internet costs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed