Representative

Coast Professional, Inc.•Voorhees Township, NJ

16h•$18 - $19•Onsite

About The Position

The Representative shall communicate with taxpayers, speaking on behalf of the State of New Jersey, in a Call Outsourcing environment for property tax relief and any other calls assigned by Taxation. The Call Outsourcing Representative must be up to date on all Taxation policies in order to answer all questions regarding property tax relief and any other calls assigned by the State. The Representative must have excellent communication and customer service skills.

Requirements

High school diploma or GED required
3-months or more experience in a call center or customer service environment preferred
Previous experience with computers, phone systems, and headsets preferred.
Reading and Typing
Working knowledge of modern office procedures, methods, and computer equipment
Proficient in the use of Microsoft Office Products.
Ability to speak and read English clearly, professionally, and fluently.
Proficiency in languages other than English a plus
Excellent communication skills
Principles and practices of customer service.
Establish a good working relationship with team members and internal contacts, in order to maintain and continuously strive to improve the level of overall service being provided.
Good organizational skills and attention to detail.
Ability to comply with rules, regulations, laws, and methods as related to the position.
Work independently in the absence of immediate supervision.
Ability to handle and resolve recurring problems.
Successfully complete and pass client required trainings.

Nice To Haves

Proficiency in languages other than English a plus

Responsibilities

Handling incoming and outgoing calls with patience, tact, and courtesy.
Enter information into computer database as required, while following instructions and conducting a scripted interview.
Attend meetings and trainings to maintain current client information on regulations, policies, and procedures.
Escalates calls to supervisor when necessary and appropriate.
Adheres to client-specific policies including, but not limited to, confidentiality and privacy.
Tracks call-related information for auditing and reporting purposes
Provides feedback on call issues related to downtime and/or training issues
Contribute positively to a work environment that is flexible, adaptable, and team based
Provide, receive, and seek feedback in a positive manner to encourage team building
Participate in the development and attainment of team and operational goals
Be respectful and courteous while working in a fast-paced work environment
Maintain a positive attitude about workloads and expectations
Prioritize workloads to ensure timeliness and quality standards are met.

Benefits

11 Paid Holidays
401(k)
401(k) matching
AD&D insurance
Dental insurance
Disability insurance
Employee assistance program
Health insurance
Life insurance
Paid sick time
Paid time off
Paid training
Referral program
Vision insurance
Monthly Bonus Potential
Medical coverage for the employee ($630 per month)
Optional buy-up plans for dental coverage
Sick Leave accrual (one hour for every 30 hours worked, max 40 hours per year)
10 days of vacation awarded at the one-year anniversary, increasing thereafter
Company-paid term life insurance with a $10,000 death benefit after 90-day introductory period
Health Savings Account (HSA) available with Bronze medical plan
Accident insurance offered
Employee life insurance (additional coverage available at employee cost)
Spouse and child life insurance options offered
Short and long term disability offered
Employee referral bonuses