Representative

Coast Professional•Voorhees, NJ

2d•Onsite

About The Position

The Representative shall communicate with taxpayers, speaking on behalf of the State of New Jersey, in a Call Outsourcing environment for property tax relief and any other calls assigned by Taxation. The Call Outsourcing Representative must be up to date on all Taxation policies in order to answer all questions regarding property tax relief and any other calls assigned by the State. The Representative must have excellent communication and customer service skills.

Requirements

High school diploma or GED required
3-months or more experience in a call center or customer service environment preferred
Previous experience with computers, phone systems, and headsets preferred.
Reading and Typing
Working knowledge of modern office procedures, methods, and computer equipment
Proficient in the use of Microsoft Office Products.
Ability to speak and read English clearly, professionally, and fluently.
Excellent communication skills
Principles and practices of customer service.
Establish a good working relationship with team members and internal contacts, in order to maintain and continuously strive to improve the level of overall service being provided.
Good organizational skills and attention to detail.
Ability to comply with rules, regulations, laws, and methods as related to the position.
Work independently in the absence of immediate supervision.
Ability to handle and resolve recurring problems.
Successfully complete and pass client required trainings.

Nice To Haves

Proficiency in languages other than English a plus

Responsibilities

Handling incoming and outgoing calls with patience, tact, and courtesy.
Enter information into computer database as required, while following instructions and conducting a scripted interview.
Attend meetings and trainings to maintain current client information on regulations, policies, and procedures.
Escalates calls to supervisor when necessary and appropriate.
Adheres to client-specific policies including, but not limited to, confidentiality and privacy.
Tracks call-related information for auditing and reporting purposes
Provides feedback on call issues related to downtime and/or training issues
Contribute positively to a work environment that is flexible, adaptable, and team based
Provide, receive, and seek feedback in a positive manner to encourage team building
Participate in the development and attainment of team and operational goals
Be respectful and courteous while working in a fast-paced work environment
Maintain a positive attitude about workloads and expectations
Prioritize workloads to ensure timeliness and quality standards are met.

Benefits

11 Paid Holidays
401(k)
401(k) matching
AD&D insurance
Dental insurance
Disability insurance
Employee assistance program
Health insurance
Life insurance
Paid sick time
Paid time off
Paid training
Referral program
Vision insurance
$630 to be paid towards medical health insurance per month
Monthly Bonus Potential
Optional buy-up plans for dental coverage
Paid Holidays: 11 Federal holidays
Sick Leave: At the start of employment, employees will begin accruing one hour of paid sick leave for every 30 hours worked, with a maximum accrual. Employees may not use more than 40 hours of sick leave in any benefit year.
Paid Vacation: Beginning on the one-year anniversary of employment, 10 days of vacation will be awarded. Thereafter, additional vacation will be awarded on each anniversary with vacation accruals increasing on five-year incremental anniversaries.
Retirement currently offered through TransAmerica.
Coast will match up to 3% of contributions made after one year of employment.
Company-paid term life insurance with a $10,000 death benefit upon successful completion of a 90-day introductory period.
Health Savings Account (HSA): Available when enrolled in Bronze medical plan
Accident insurance offered
Employee life insurance (additional coverage available at employee cost) offered
Spouse and child life insurance options offered
Short and long term disability offered
Employee assistance program (EAP)
Employee referral bonuses