Representative, Specialty Pickup Retail Recovery
CVS Health•Monroeville, PA
•Onsite
About The Position
The role of a SPAR Recovery representative is to assist with reconciling outstanding SPAR orders at retail by ensuring that they are either returned to CVS specialty or confirming that they have been delivered successfully to the patient. This role is essential for the effective management of SPAR orders not picked up; the potential risk could create regulatory and financial losses to the company.
Requirements
- At least one year of experience in customer service or healthcare services, with phone experience.
- Six months computer experience in a Windows based system.
- Excellent communication, organizational and interpersonal skills.
- Attention to details and accuracy.
- Ability to lift up to 50 pounds.
- PA Pharmacy Technician State License
Nice To Haves
- Ability to work in a team environment.
- Ability to work independently.
Responsibilities
- Making outbound/taking inbound calls to/from retail stores and/or patients to initiate the timely return of medications which are no longer needed by patients, or those medications which have not been picked up.
- Working with retail colleagues to locate and check in High Touch/ High-Cost orders.
- Printing, packing, and shipping supply requests to retail stores, patients, and prescriber offices.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- CVS Health bonus, commission or short-term incentive program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
