Senior Representative, Specialized Collections

Fairstone Bank•Toronto, ON

39d•CA$44,363 - CA$50,000•Hybrid

About The Position

Provide excellent service while ensuring exceptional results in the collection of financial loans. Contact past due customers through the appropriate channeling methods, request and negotiate payment arrangements within authorized limits, and send correspondence to collection customers. Use company-specific policies and procedures to maintain and coordinate firm payment recovery. Assess and mitigate risk by referring accounts for further action. Document all call activity details in the Collections system to reflect any action taken, e.g., commitments to pay and/or amounts and dates agreed upon. Achieve individual collection targets to meet Department and Company-wide goals. Complete other collection responsibilities, as assigned.

Requirements

Excellent verbal and written communication skills
Tech-savvy and proficient with Microsoft Office Suite and Outlook
Experienced with skip tracing
Familiar with using 411, social media, and the ability to understand credit bureaus
Minimum of 1 year of experience working with high-risk accounts in the auto financing industry

Nice To Haves

Post-secondary education in Business Administration or any other relevant studies
Demonstrated work experience with sub-prime consumers
Speak French

Responsibilities

Contact past due customers through the appropriate channeling methods
Request and negotiate payment arrangements within authorized limits
Send correspondence to collection customers
Use company-specific policies and procedures to maintain and coordinate firm payment recovery
Assess and mitigate risk by referring accounts for further action
Document all call activity details in the Collections system to reflect any action taken, e.g., commitments to pay and/or amounts and dates agreed upon
Achieve individual collection targets to meet Department and Company-wide goals
Complete other collection responsibilities, as assigned