Collections Representative

LE BLEU ENTERPRISES•Greensboro, NC

12d•$47,000 - $52,000•Onsite

About The Position

Le Bleu Enterprises is seeking a Collections Representative to join their growing team. This is a dual-role position that will also serve as a Customer Service Account Manager. The primary focus is managing past-due customer accounts, securing payment on outstanding balances, and helping customers resolve billing issues. The role also involves assisting customers with orders, account questions, products, and services. The ideal candidate is comfortable discussing past-due balances and asking for payment while maintaining positive customer relationships.

Requirements

Excellent communication skills, including active listening and professional phone and email etiquette.
A warm, approachable and empathetic manner, including when discussing past-due balances or other financial matters with customers.
At least two years of experience in a call center or high-volume phone environment.
At least one year of experience in collections, accounts receivable or financial administration.
At least one year of sales experience in a B2B or B2C environment.
Strong problem-solving skills and the ability to resolve account issues and negotiate reasonable payment arrangements while representing the company professionally.
Strong attention to detail and accuracy when documenting customer accounts, payments and account activity.
Experience using Microsoft Office software and the ability to learn billing, CRM and other business systems.

Responsibilities

Answer a high volume of inbound calls while always maintaining a positive, empathetic, and professional attitude toward customers.
Make outbound calls and send emails to residential and commercial customers regarding past-due balances.
Review accounts receivable and customer account histories to identify and follow up on outstanding balances.
Work with customers to resolve billing discrepancies and establish manageable payment arrangements when appropriate.
Process secure customer payments and accurately document payment activity and collection efforts.
Manage customer order entries and maintain accurate, up-to-date customer account information.
Acknowledge, research and resolve customer complaints and billing concerns.
Maintain knowledge of our products and services so that you can quickly answer questions and resolve issues.
Recommend products or services to current and potential customers, provide special offers and close sales as needed.
Keep accurate records of customer interactions, transactions, payment arrangements, comments and complaints.
Coordinate with other departments to resolve customer account issues and process internal and external requests.
Maintain positive customer relationships while effectively securing payment of amounts owed to the company.
Support other departments as necessary.
Perform other responsibilities as assigned.