Representative, Retirement Solutions Center - Financial Services Representative (Remote)

Nationwide•Columbus, OH

3d•$46,345 - $75,500•Remote

About The Position

As a Representative, you will support and service 457 Retirement accounts, assisting with inquiries, rollovers, distributions, loan processing, and educating participants on products, services, and online tools. This role offers remote and hybrid potential. Training is a 7-week program, Mon–Fri, 9 AM – 5:30 PM ET. Post-Training, shifts may fall between 8 AM – 11 PM ET, Mon–Fri, with possible Saturday shifts (9 AM – 6 PM ET). This position requires the SIE, Series 6, and Series 63 licenses, with full support provided by Nationwide to help you earn them. The role involves understanding high-level product/plan and regulatory requirements to analyze and resolve general account, plan fees or plan inquiry questions. You will also effectively interpret and articulate Nationwide's marketing strategies when communicating with customers.

Requirements

High school diploma or equivalent required.
One year of experience in customer service, sales related occupations.
Knowledge of various insurance products and the sales process.
Solid understanding of the state and local laws necessary to understand the legal implications of certain product features in different states.
Understands the consequences of not following the FINRA rules and regulations.
Excellent verbal and written communication skills to effectively communicate with others.
Proficiency with computers and common office software.
Ability to understand general aspects of plan/contract and utilizes technology to enhance conversations with customers.
SIE, Series 6, and Series 63 licenses must be completed within 120 days (SIE) and 180 days (Series 6 & 63) of employment.
A credit check may be required if a license is required for this position.

Nice To Haves

Undergraduate degree in finance, business administration, insurance, economics, communications preferred.
ChFC, CLU, other industry designations desirable.
FINRA series 6 and/or 63 licenses preferred and may be required based on assigned product/line-of-business or distribution system.

Responsibilities

Receives and responds to incoming calls from investment professionals, plan sponsors and members on a variety of topics.
Understands the different product suites, including current line-up and products no longer sold that still require servicing.
Responsible for interpreting and applying all changes and enhancements to new and old products, based on the daily change communications.
Identifies the question(s) behind the question to proactively offer consultative expertise and uncover the unstated need.
Maintains a record of the conversations and follows a process of documentation to support our strategy of knowing our member better than anyone and use the information in a way that drives the relationship deeper.
Follows all rules and regulations to ensure compliance with FINRA or other professional licensure requirements, Nationwide policies, firms, plan documents and state and local laws.
Educates customers to ensure understanding of tax implications, penalties/surrender charges, death benefit protection, lifetime income, capital preservation and/or benefits pertaining to the plan/contract.
Analyzes problems to determine proper course of action, striving for first time final resolution.
When necessary, works with internal partners to resolve escalated issues.
Integrates lean methodology into daily interactions through problem-solving meetings and team huddles.
Develops and grows through monthly individual meetings with leadership to set in place a career path strategy.
Setting goals and expectations to achieve success in the role as well as future opportunities.
May perform other responsibilities as assigned.