Representative, Print Sales Support

Staples

4d•Remote

About The Position

The Representative, Print Sales Support, manages the intake and quoting of print business referrals submitted online, Staples Canada store teams and Staples Professional. This role ensures prompt and accurate quoting, qualifies leads for routing to the print sales teams, and helps create a smooth customer experience. This position is critical in driving revenue growth, improving operational efficiency, and enhancing customer satisfaction through timely and professional support. The Representative is a key liaison between store teams and sales, ensuring that every referral is handled precisely and carefully.

Requirements

College diploma or equivalent experience in business or related field
1–3 years in customer service, sales support, or print industry roles
Experience working in a remote or distributed team environment is an asset
Prior exposure to B2B sales or quoting processes preferred
Familiarity with CRM and quoting tools (Salesforce preferred)
High-speed, stable internet connection

Nice To Haves

Additional certifications in sales operations, customer success, or print production are a plus

Responsibilities

Receive and process print business referrals from multiple channels, including retail, professional and online
Prepare accurate quotes using approved tools and templates
Assess lead quality and determine appropriate routing
Maintain accurate records in CRM and quoting systems
Identify and escalate issues impacting quoting or referral routing
Proactively identify opportunities to improve quoting workflows and reduce turnaround time
Monitor and report on quoting volume, conversion rates, and other key performance indicators