Representative, Payment Processing

Fairstone Bank•Montreal, QC

12d•Hybrid

About The Position

The Representative, Payment Processing is responsible for managing and processing credit counselling payments, ensuring accurate allocation, reconciliation, and timely resolution of discrepancies. The role supports centralized operations and collaborates with internal teams and external partners to maintain compliance and service standards. The candidate must have excellent verbal and written communication skills, with the ability to communicate clearly, professionally, and effectively with external agencies regarding requests, follow-ups, and case status updates.

Requirements

Post-Secondary Diploma (or equivalent).
1 – 2 years directly related experience in payment processing and or administrative functions
Demonstrated excellent communication skills (oral and written), basic math, problem solving skills
Detail oriented with the ability to work proactively as part of a team
Strong working knowledge of MS products (Excel, Word and Outlook)
Good analytical and decision-making skills
Ability to work in a time-sensitive, high-volume environment
Bilingual required to communicate with our clients across Canada

Responsibilities

Responsible for following all company and departmental policies and procedures
Manage, update and action account processing for various administrative tasks including but not limited to, payment processing and exception, Batch processing, cheque disbursement and preparation, daily cash drawer management
Reconcile historical accounts and perform reapplication/re-amortization functions.
Provide superior customer service to both internal and external customers
Demonstrate technical/administrative expertise.
Apply specialized functional area skills and basic knowledge of payment processing functions
Understands how duties relate with others in the team/unit and how the unit integrates to support the larger organization
Other related duties as assigned