Representative Patient Service I (4909)

REGIONAL ONE HEALTH•Memphis, TN

2d•Onsite

About The Position

Provides support by performing various clerical duties, data entry, scheduling tests and discharge functions within unit operations to affect a smooth, efficient and customer responsive patient flow of services.

Requirements

High School Diploma or equivalent Required
At least 1 year experience clerical, customer service, or related experience such as medical office, secretarial, general clerical or customer/guest services. Required

Nice To Haves

Completion of a clerical or general office program Preferred

Responsibilities

Interacts with all visitors, coworkers and other departments in a customer friendly manner.
Handles all telephone calls in a customer friendly manner.
Makes appointments for patients in compliance with unit standards and hospital policies, procedures and protocols.
Maintains identified patient record while the patient is admitted to the patient care area.
Performs all tasks associated with maintaining patient census.
Utilizes computer and related equipment to update, revise and maintain all information in the identified computer system.
Confers and works collaboratively with patient/family/hospital staff in a customer responsive and courteous manner, in compliance with iRESPECT standards and promoting patient/customer satisfaction.
Establishes and maintains floor inventory of identified forms and supplies.
Maintains confidentiality of patient, department and hospital information.
Completes required continuous training and education, including department specific requirements.
Responds to problems/opportunities to improve work environment and participates in unit based performance improvement activities.
Transports mail, records, reports and files.
Maintains a clean, orderly, safe environment in direct and indirect patient care areas.
Adheres to established policies, compliance/quality improvement, patient safety, environment and infection control standards.
Provides coverage for relief and absences as required.
Responsible for managing the hospital’s birth certificate process.
Obtains accurate parent/child information and files the information with the State of Tennessee within 30 days of birth.
Provides parent(s) with a Mother’s copy of the birth certificate prior to discharge.
Adheres to the birth certificate protocols set forth by the State of Tennessee.