Per Diem - Representative, Patient Access Services - Mineola
About The Position
NYU Langone Hospital—Long Island is a 591-bed university-affiliated medical center that provides sophisticated diagnostic and therapeutic care across numerous medical and surgical specialties. As a major regional healthcare provider, it is deeply committed to medical education and research, offering a comprehensive range of inpatient and outpatient services. NYU Langone Health prioritizes equity and inclusion, fostering an environment where diverse faculty, staff, and students can thrive by valuing individual skills, ideas, and knowledge. This role is responsible for completing the registration process and establishing the initial impression of the institution's services for patients, families, and external customers. The successful candidate will articulate required information clearly, ensuring patients, guarantors, and family members understand their financial responsibilities and expectations. This position involves assuming clinical and financial risk for the organization by collecting and documenting patient information.
Requirements
- High School or GED
- Qualified candidates must be able to effectively communicate with all levels of the organization.
Nice To Haves
- Certified Healthcare Access Associate (CHAA).
- 1-2 years Customer service experience in a healthcare or related setting.
- Basic computer skills, including Microsoft Office applications (Outlook, Word and Excel).
- Excellent communication (both written and oral), detail orientation, customer service, organization, and multitasking skills.
- Customer service experience in a Healthcare or related setting.
- Knowledge of medical terminology.
Responsibilities
- Perform other duties as assigned.
- Complete the pre-arrival, check-in and call-in registration, benefit and insurance verification and patient liability collection for all scheduled appointments.
- Interview patients and guarantors to obtain screening information for financial counseling.
- Work with medical staff, nursing, ancillary departments, insurance payors and other external sources to assist families in obtaining healthcare and financial services.
- Perform financial clearance for claim processing during registration by interviewing patients, collecting and recording all necessary information such as proper insurance, payor plan choice, billing address, and guarantor and, or subscriber information assigned in the ADT system.
- Ensure patients and or representatives are informed of regulations surrounding the required consents at the time of registration or thereafter.
- Ensure co-pays, co-insurance, and deductible are collected per Point of Service collection policies and procedures.
- Investigate and resolve various error worklist on a daily basis.
Benefits
- Comprehensive benefits and wellness package
- Robust support system for any stage of life
- Financial security benefits
- Generous time-off program
- Employee resource groups for peer support
- Holistic employee wellness program focusing on physical, mental, nutritional, sleep, social, financial, and preventive care
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
