Representative, Patient Access I - Full-Time- Days

Trinity Health•Waterloo, IA

1d•Onsite

About The Position

This position is responsible for gathering patient demographic and financial information and entering it into the computer system. The role involves assigning patient rooms, preparing necessary documentation, and transporting or escorting patients to their assigned areas. The Patient Access Representative will also handle telephone inquiries, process bed assignments, order stat cleans, and ensure appropriate communication with the house supervisor. They will inform patients of hospital regulations, secure armbands, obtain necessary signatures, and make determinations regarding the need for a hospital-issued Advance Beneficiary Notice (ABN waiver). Additionally, the role includes scanning all required documents such as physician orders, driver's licenses, insurance cards, and consents, as well as pre-registering scheduled tests. Adherence to all safety, infection control, and colleague health policies and procedures, along with compliance to HIPAA and EMTALA regulations, is crucial.

Requirements

Requires the ability to read, write and understand the English language, and communicate effectively with patients, visitors, staff and physicians while performing their job duties.
Strong computer skills, Windows experience.
Database software, mainframe information systems.
Ability to convey positive image and communicate tactfully and professionally with staff, patients and the public.
Ability to work with diverse groups of people and to work under pressure.

Nice To Haves

Completion of Medical Secretary program or other general office training preferred.
One- year medical office experience (scheduling, insurance, or registration) preferred.
Hospital experience and or medical terminology preferred.

Responsibilities

Gathers patient demographic and financial information.
Obtains appropriate signatures.
Answers telephone, processes bed assignments, orders stat cleans, and ensures appropriate communication to house supervisor.
Informs patient of hospital regulations, secures armband and obtains signatures on appropriate documents.
Makes determinations regarding need for hospital issued Advance Beneficiary Notice (ABN waiver).
Assures patient is escorted/transported to assigned area.
Meets and greets patients as registration process begins.
Scans all needed information (physician orders, drivers licenses, insurance cards, consents, etc.).
Pre-registers all scheduled tests.
Adheres to all safety, infection control and colleague health policies and procedures.
Follows HIPAA, and EMTALA regulations per hospital policy.