Representative I, Patient Access-Full time-Days

Trinity Health•Davenport, IA

4d•Onsite

About The Position

Provides patient-focused customer service. Performs outpatient and/or inpatient registration & insurance verification functions; collects patient financial liability payments & ensures that patients meet financial requirements including Medicare medical necessity, payer pre-certifications & referrals. Provides general information to hospital users, patients, families & physician offices. This role is Monday thru Friday 0730-1600, with flexibility to work Emergency Room Department Registration as needed, as well as occasional hours on weekends.

Requirements

Minimum one (1) year customer service experience.
Additional minimum qualification of two plus (2+) years hospital registration or insurance verification experience.

Nice To Haves

Patient Access experience preferred.

Responsibilities

Researches, collects & analyzes information.
Identifies opportunities, develops solutions, & leads through resolution.
Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience.
Responsible for distribution of analytical reports.
Utilizes multiple system applications to perform analysis, create reports & develop educational materials.
Incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized.
Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge.
Research & compiles information to support ad-hoc operational projects & initiatives.
Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision making.
Leverages program & operational data & measurements to define & demonstrate progress, ROI & impacts.
Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.
Uses specialized knowledge to support key areas of the organization related to an area of expertise.
Uses data, research analysis, critical thinking & problem-solving skills to support colleagues & leadership in achieving organization’s strategic objectives.
Serves as a peer influencer & may direct a project or project team by applying industry experience & specialized knowledge.
Responsible for analyzing, processing & editing for correctness based on payer guidelines.
Resolves items & ensures claims are billed accurately.
Processes payments timely.