Representative, Patient Access I -- Cedar Falls - Part-time - Evenings

Trinity Health•Cedar Falls, IA

About The Position

The Representative, Patient Access I gathers patient demographic and financial information, enters it into the computer system, obtains appropriate signatures, and prepares registration documentation. The role assigns patient rooms, makes bed assignments, orders stat cleans, communicates with the house supervisor, informs patients of hospital regulations, secures armbands, and determines when a hospital-issued Advance Beneficiary Notice (ABN waiver) is needed. The representative greets patients as registration begins and ensures they are escorted or transported to their assigned area. The position also scans required documents, including physician orders, driver's licenses, insurance cards, and consents, and pre-registers scheduled tests. This position is based in Patient Access in the Women's and Outpatient area, serving patients checking in for Surgery, the Outpatient Clinic, Wound Clinic, and Breast Clinic. The role follows hospital safety, infection control, and colleague health policies, as well as HIPAA and EMTALA requirements. The schedule is part-time, evening shift, at 0.6 FTE (24 hours per pay period).

Requirements

Ability to read, write, and understand English and communicate effectively with patients, visitors, staff, and physicians while performing job duties.
Strong computer skills, including Windows experience and familiarity with database software and mainframe information systems.
Ability to convey a positive image and communicate tactfully and professionally with staff, patients, and the public.
Ability to work with diverse groups of people and work under pressure.

Nice To Haves

Completion of a Medical Secretary program or other general office training.
One year of medical office experience in scheduling, insurance, or registration.
Hospital experience and/or knowledge of medical terminology.

Responsibilities

Gather and enter patient demographic and financial information and obtain appropriate signatures.
Answer telephone calls, make bed assignments, order stat cleans, and communicate appropriately with the house supervisor.
Inform patients of hospital regulations, secure armbands, and obtain signatures on required documents.
Determine when a hospital-issued Advance Beneficiary Notice (ABN waiver) is needed.
Greet patients as registration begins and ensure they are escorted or transported to their assigned area.
Scan required information, including physician orders, driver's licenses, insurance cards, and consents.
Pre-register scheduled tests.
Follow safety, infection control, and colleague health policies and procedures, as well as HIPAA and EMTALA regulations per hospital policy.