Representative, Licensing

Nationwide Mutual Insurance•Scottsdale, AZ

6d•Hybrid

About The Position

Managing appointments and contracts with independent and channel partners is essential work at Nationwide. As the “front door” for agents, we enable them write business for our companies. We value associates who provide outstanding service, accurate and complete work and follow and challenge, when necessary, our processes. If you are always looking for improvement opportunities, can thrive in a constantly evolving environment that provide lots of exposure and ways to learn and grow, we want to know more about you! As a Representative, Licensing Technician you will be responsible for processing applications, registrations, contracting, appointment renewals and cancellations, and maintenance requests. We'll count on you to ensure we are adhering to state, federal, and internal compliance regulations.

Requirements

High school diploma or comparable diploma.
Typically, 1 year of licensing or related industry experience in licensing, registration, or in a technical position with the SEC, IRS, state insurance department, or compliance.
Developing knowledge of procedures related to license processing and regulatory requirements.
Familiarity with licensing terminology.
Ability to effectively operate a personal computer with related business and licensing software.
Familiarity with Microsoft 365 applications.
Oral and written communication skills for contact with agents, brokers, management, field sales and regulatory agencies.
Ability to interpret and adhere to licensing regulations.

Nice To Haves

Industry related coursework preferred.

Responsibilities

Reviews and processes applications, registrations, and/or appointments and maintenance requests consistent with approved standards and practices accurately and in a timely manner; and for multiple distribution channels.
Implements customary changes in insurance licensing requirements based on changes in laws, regulations, or company policies.
Maintains and updates regulatory related information, files across multiple distribution channels.
Maintains databases and related background information and files for assigned states, operation, and/or distribution channel.
Receives incoming calls and requests from internal and external customers and responds in a manner that provides an outstanding customer experience.
Advises and educates customers on the licensing requirements and registration process, furnishing materials, and submitting forms and fees to state department of insurance and/or other regulatory agencies.
Assists in reviewing, analyzing and interpreting licensing laws and regulations.
Interacts with customers to resolve not in good order issues.
Serves as liaison between licensing and key internal and external customers in regards to license issues.
Provides related customer service to internal and external departments to ensure that all applications are processed correctly and in a timely manner.
Meets standards of work set for the business unit, including quality assurance goals.
May perform other responsibilities as assigned.