Representative, Inside Sales - Branch Support

Samuel, Son & Co.•North Fayette Township, PA

7d•Onsite

About The Position

This role involves working closely with selected accounts on a day-to-day basis, handling all necessary sales and administrative functions. The position requires monitoring inventory, discussing upcoming requirements with accounts, and assisting with demand planning for standard items, contracted business, and daily procurement. The representative will also be responsible for issuing and filing purchase orders, coordinating contractual business and inventory levels with the sales group, and supporting branch inventory management through review, purchasing coordination, and continuous improvement. A key aspect of the role is developing a working knowledge of branch purchasing processes, inventory management, supplier relationships, and program account requirements to provide backup support and ensure operational continuity. The representative will monitor customer order status to ensure on-time delivery, proactively communicate any delays or issues to customers, and review account profit performance to identify areas for improvement. The role also involves anticipating potential excess and aged inventory issues by reviewing in-stock and on-order positions, and performing all duties in accordance with Samuel’s Customer Bill of Rights. Other related duties as assigned.

Requirements

Effective time management skills, ability to prioritize, able to work as a member of a team.
Strong writing and organizational skills are a must.
Drive, determination and ability to work both independently with little direction and as part of a team.

Nice To Haves

Associate's or Bachelor's degree in a related field preferred. Relevant work experience can be accepted in lieu of a formal education.
Experience in metals is a plus, but not required.
Previous interaction and experience with customers in a service or related industry is a plus.

Responsibilities

Work closely with selected accounts on day-to-day basis handling all required sales and administrative functions necessary
Monitor inventory and discuss upcoming requirements with any contract or hold and release programs with current or new accounts developed
Assists with demand planning activities at the branch level for bundled standard items, contracted business, and day-to-day procurement activities.
Aid in issuing and filing of purchase orders in a timely fashion.
Coordinating with entire sales group on contractual business and corresponding inventory levels.
Supports branch inventory management efforts through inventory review, purchasing coordination, and continuous improvement activities.
Maintain all open purchase orders to ensure accuracy and expected delivery dates are kept current including internal and external supply and out for process related business
Develop working knowledge of branch purchasing processes, inventory management practices, supplier relationships, and program account requirements to provide backup support and operational continuity as needed.
Monitor the status of customers’ orders and intervene as required to ensure on-time delivery.
Contact customers to inform them as soon as it is determined that their order will be late or incomplete and work with them to minimize the consequences of the service breakdown.
Review the total in-stock and on order position of accounts to anticipate potential excess and aged inventory issues.
Perform all duties in a manner that is consistent with principles outlined in Samuel’s Customer Bill of Rights.
Review the profit performance of accounts on a regular basis and look for ways to improve. (e.g. material utilization, processing set-ups, freight, etc.)
Other related duties as assigned.