Representative II, Customer Service Operations

Cardinal Health

4d•$16 - $23•Remote

About The Position

Customer Operations Support contributes to Cardinal Health by establishing, maintaining, and enhancing customer business through contract administration, customer orders, and problem resolution. This role provides services to customers by acting as a liaison in problem-solving, research, and order problem/dispute resolution. The representative offers professional and timely service as a representative of Cardinal Health at-Home, supports an inbound call queue, and provides problem resolution for order issues in a timely manner. The role requires multitasking in a fast-paced environment, maintaining standard Quality Assurance Metrics monthly, and utilizing monthly 1:1 meetings with a Supervisor for goal accomplishment and career development. Excellent communication skills and the ability to retain information are essential for successful resolution and customer assistance. A distraction-free workspace is also required.

Requirements

Prior computer experience using Microsoft Office systems required
Team-oriented mindset
Demonstrate a passion for healthcare
Strong organizational skills and attention to detail
Applies acquired job skills and company policies and procedures to complete standard tasks.
Works on routine assignments that require basic problem resolution.
Refers to policies and past practices for guidance, including usage of SOP's and written instructions.
Receives general directions on standard work; receives detailed instruction on new assignments.
Consults with supervisors or senior peers on complex and unusual problems.

Nice To Haves

High School diploma, GED or equivalent, or equivalent work experience, preferred
2-4 years' experience in Customer Service preferred

Responsibilities

Provides services to customers by acting as a liaison in problem-solving, research and order problem/dispute resolution.
Offers professional and timely service as a representative of Cardinal Health at-Home
Supports an inbound call queue, aiding in placing orders, searching for products, processing returns, responding to order inquiries, providing delivery updates, and answering questions
Provides problem resolution for order issues in a timely manner
Must be able to multitask in a fast-paced environment.
Maintain standard Quality Assurance Metrics monthly.
Utilize monthly 1:1 meeting with Supervisor to accomplish goals and focus on career development opportunities.
Demonstrates excellent communication skills and ability to retain information for successful resolution and customer assistance.
Must maintain a distraction free workspace.